Slow Response With Office XP and Windows XP

[Jeff]

Hi. I'm hoping someone can help me with this problem.

I'm running a Windows 2000, with clients running W2k and
XP Pro (all with latest service packs) and Office XP
loaded in each machine (again, with the latest service
packs).

The problem is with office documents (xls, doc and ppt) on
the network. The W2k clients open the files with
virtually no lag time, the XP clients take up to 90
seconds to open a one page document.

Has anyone else experienced this problem, and how can I
fix it.

 

[Rob Schneider]

Check if running an anti-virus add-in which affects Office doc load
times, e.g. Norton.

Hope this is useful to you. Let us know.

rms

 

[Guest]

Actually I have "real time protection" turned off on all
machines because it was conflicting with other programs.

I thought about the A/V being the problem except it is
only effecting the XP clients (not the W2k clients).

 

[Rob Schneider]

I was thinking about NAV's "office plug-in" (you don't say what
anti-virus you are using and I'm not familiar with the "real time
protectoin" nomenclature. Just want to rule it out.

Hope this is useful to you. Let us know.

rms

 

[Guest]

I'm using NAV Corporate Edition, I've never heard of
the "Office plug in", so I have to assume we are not using
it.

"Real time protection" is one of the options available.
One of our vendors suggested we turn it off becuase "it
scans all files being opened by the computer". It did
work for that application.

 

[Rob Schneider]

That's interesting. I wouldn't have though Corp edition different... I'm
using NAV 2003 (all updates applied). Tab: Options, Button:
Other/Miscellaneous, then see switch for "enable office addin".

My hunch is that the issue isn't xp vs 2000 (they are essentially the
same) ... something else. If it's not NAV, then what? A mystery. NIC
Card settings?

Hope this is useful to you. Let us know.

rms