Snow Leopard Plays Not So Well With All Others?

M

MC

MC said:
Couple of links (or should I say "lynx"?)

"Apple¹s Snow Leopard may stop you from doing your job"
http://snipurl.com/rgkwl

"Mac OS X 10.6 Snow Leopard Compatibility List "
http://snowleopard.wikidot.com/
Click to expand...

From the second link:

"One user reports that "every app is terribly slow to start and lags
afterwards. Its unacceptably slow!" (supposedly much better with SP1) -
search no longer works in Entourage"

Forgive me if this is a stupid question, but if Word or Office is
problematic is the patch likely to come from Apple or from Microsoft?
 
J

John McGhie

Hi Matthew:

I am testing Office 2004 and Office 2008 in the retail version of Snow
Leopard as we speak.

So far, I have not found any issues at all in either of them. And Growl
works just fine :)

Microsoft included extra fixes for the Spaces issues in Word in their 12.2.0
release. These issues depend on fixes that Apple released in Snow Leopard.
So Word 2008 behaves BETTER in Snow Leopard than it does in OS 10.5.8.

That said, the strong advice from a beta tester on Snow Leopard was to clean
up your system before installing Snow Leopard. He or she suggested
downloading OnyX from Apple and thoroughly cleaning the system BEFORE
installing Snow Leopard. I did that, and I consider it an essential step.

A sick system before the upgrade will become a much sicker system after the
upgrade! Users who have been "trimming" their systems to reduce the size of
applications, and users who have been "moving" files around on their
systems, can expect all hell to break loose during the upgrade.

For goodness' sake, get your system back to STANDARD before upgrading!! And
if you have multiple bootable drives or partitions, DISMOUNT them before you
upgrade :) Otherwise: expect trouble, you WILL get it :)

After installing Snow Leopard, you will find Apple has installed newer
versions of several fonts included with Microsoft Office. Use FontBook to
find and remove the duplicates.

I am still testing, but so far, very good...

Cheers

From the second link:

"One user reports that "every app is terribly slow to start and lags
afterwards. Its unacceptably slow!" (supposedly much better with SP1) -
search no longer works in Entourage"

Forgive me if this is a stupid question, but if Word or Office is
problematic is the patch likely to come from Apple or from Microsoft?
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

I don't know: it appears that the essential thing is to get rid of the
"Caches", particularly, the font and system caches.

I know nothing about Yasu.

Cheers


Sounds encouraging.

Is Yasu as good as Onyx for this?
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 
J

John McGhie

See my other post: This is coming to you from Snow Leopard on the main
system.

The upgrade has so far been glitch-free for me, everything is working
properly, and Office 2008 behaves better on the new system than on the old.

My only recommendation is; Download and run OnyX from Apple, and run all of
the maintenance tasks in the "Automation" section before you upgrade. Then
re-start the system and upgrade immediately before any applications run.

That's what I did, and I got zero issues.

Cheers

Sounds encouraging.

Is Yasu as good as Onyx for this?
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
P

Phillip Jones, C.E.T.

Yasu is much the same as Onyx except Onyx has more test.

BTW: Yasu stands for Yet Another Systems Utility. ;-)
 
M

Michelle

Fontbook is showing a yellow triangle next to the duplicates. Is it
safe to delete EITHER version (that with the triangle or that without
it) or is the yellow triangle showing us the older version that should
be deleted?
 
C

CyberTaz

Hi Michele;

Unless something has changed in the SL version of Font Book the yellow
symbols aren't an indication of Duplicate Fonts. The symbol is a Warning!
that the font file is damaged & should be removed or replaced [although some
of the fonts so marked may possibly be duplicates as well]. Duplicates have
typically been indicated by a black dot. The dot is replaced by the word
"Off" once the duplicate is disabled manually or by the Resolve Duplicates
command.

I'm not certain, but I believe the Resolve Duplicates process starts at the
System fonts level followed by User fonts then Application fonts. It simply
marks & turns off any that have been found previously during the check. It
is up to the User to determine which of the duplicates to make active --
that can be a blind call if you aren't *very* knowledgeable about the
various versions of any given font.

The Preview> Show Font Info window will give you descriptive information
about the selected font, but just because one copy is "newer" &/or has a
higher "version number" doesn't necessarily mean it is the *preferable*copy
to keep active, although that is generally the guideline to follow.

If you need more information on Apple's Font Book program you may do best to
inquire in the Apple Discussions Forum for your flavor of OS X:

http://discussions.apple.com/index.jspa

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
S

Stan_Boelman

HI all;

Can I just explore this font issue? I just installed Snow Leopard and was told that Helvetica and Monaco should be deleted as they would cause some kind of conflict. I was given an option so I kept Helvetica but ditched Monaco. I haven't noticed any problem yet. Would it be wise to delete Helvetica? If so, what happens to all the files that use that font?

By the way, I did use Disk Utility first and found that there were some files (SUID?) that weren't able to be repaired. Apart from that no problems with Snow Leopard.
 
J

John McGhie

Hi Michelle:

On my system, the Yellow Triangle shows the older version of the font, and
that's the ones I deleted.

The older version doesn't have all the characters you may need.

Be careful with Georgia, I had to put that back in because Entourage uses
it.

Cheers


Fontbook is showing a yellow triangle next to the duplicates. Is it
safe to delete EITHER version (that with the triangle or that without
it) or is the yellow triangle showing us the older version that should
be deleted?
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

Well, you need to read the advice FontBook gives you and make your decision.
If FontBook says the font would cause a conflict, that should mean you have
more than one copy.

In which case, delete the older version.

If you delete ALL copies of Helvetica, your documents will still show
Helvetica as the font, but they will actually use the closest remaining
matching font: usually either Calibri or Arial.

Disk Utility is unable to repair files that are in use: you may need to boot
the system from the install DVD and run Disk Utility from there. Then you
may find that the files are actually OK, and the only thing wrong with them
was that they were "in use".

Cheers


HI all;

Can I just explore this font issue? I just installed Snow Leopard and was told
that Helvetica and Monaco should be deleted as they would cause some kind of
conflict. I was given an option so I kept Helvetica but ditched Monaco. I
haven't noticed any problem yet. Would it be wise to delete Helvetica? If so,
what happens to all the files that use that font?

By the way, I did use Disk Utility first and found that there were some files
(SUID?) that weren't able to be repaired. Apart from that no problems with
Snow Leopard.
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
C

Corentin Cras-Méneur

HI all;

Can I just explore this font issue? I just installed Snow Leopard and
was told that Helvetica and Monaco should be deleted as they would cause
some kind of conflict. I was given an option so I kept Helvetica but
ditched Monaco. I haven't noticed any problem yet. Would it be wise to
delete Helvetica? If so, what happens to all the files that use that
font?
Click to expand...

Well here is the situation. Apple updated a bunch of their fonts with
Show Leopard. Some of these fonts are also installed by Office 2008 and
you end up with duplicates.
Font Book can help you see what fonts are duplicated (and can also scan
the rest for corruptions, try the Validate Fonts command after selecting
all fonts).

Here is the list of duplciate fonts:
Andale Mono
Arial
Arial Black
Arial Narrow
Arial Rounded Bold
Brush Script.ttf
Comic Sans MS
Georgia
Impact
Tahoma
Times New Roman
Trebuchet MS
Verdana
Wingdings 2
Wingdings 3

I made the decision to disable the Microsoft ones
(/Library/Fonts/Microsoft).
You can do it through Font Book automatically (Resolve Duplicates), but
I decided to do it manually (I moved them to a new folder:
/Library/Fonts (disabled)).

Font Book (and another app) also told me that Bauhaus 93 was corrupted.
I didn't want to take any chance (and I don't use this font — and it's
not required for anything) so I also disabled it.

Helvetica and Monaco are NOT in the list and I don't have any problem
with them.
If you have them in more than one copy, it's not because of Office 2008.
Use Font Book to see what the exact problem is with these fonts. You
could use the Resolve DUplicates command if they are in more than one
copy.

Considering the issues I've had with fonts after installing Snow
Leopard, I would strongly recommand to reboot pressing the Shift key
down (safe boot) to let the System purge its font cache (after manually
deactivating the duplciates).

In my case, this cleared all my issues. The fontworker process was
crashing all the time on the Mac and hasn't crashed once since then.
(check /Library/Logs/DiagnosticReports and
~/Library/Logs/DiagnosticReports)
By the way, I did use Disk Utility first and found that there were some
files (SUID?) that weren't able to be repaired.
Click to expand...

That might not be an issue and could be expected.

Corentin
 
C

CyberTaz

Rosetta is the Apple translator mechanism which allows apps written
specifically for Macs with PPC processors which enables them to run on Intel
Macs. Office 2004 falls into that category.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
T

Tammy in GA

I am suspecting that general basic functions work, but other things are
broken. At first glance, I thought everything was OK too. But now I have been
trying to print mail merged envelopes (merged from Entourage) and can't get
anywhere! If I try to print, Word crashes. If I try to save the template file
that has the merge instructions, Word crashes. But if I "Print to File," I
can save that, but when I try to print it, I get error messages on my printer
and then a very messed up page, after I power the printer on and off.

I am having no trouble with regular documents, but for kicks, I tried to
create an envelope that was not a mail merge - Word crashed again. So
something to do with the Envelopes tool is broken, and I might have to buy a
$25 shareware (that has been updated for Snow Leopard!), since no one at
Apple or Microsoft acknowledges this problem, so I am assuming it won't be
fixed for weeks.

Can someone else try creating envelopes, with or without a mail merge, and
post what happens?
 
C

CyberTaz

Sorry, Tammy, but no matter how valid your concern may prove to be it really
isn't relevant the original subject of this thread (which already has gotten
well off-topic). Further, it isn't clear which version of Office you're
actually using nor what your current update levels are for it or OS X.

I've not seen any reference to envelope issues in Snow Leopard so far, so if
yours is the first it would be far better for everyone to have it discussed
in a dedicated conversation. In order to focus on your concern & give it the
attention it deserves please post a NEW message with an appropriate Subject
line. Be sure to include specifics of the issue as well as exact steps to
reproduce. Someone will certainly be glad to help if possible.

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/2/09 2:45 PM, in article
(e-mail address removed), "Tammy in GA" <Tammy in
 
S

Senor-Droolcup

I am also unable to properly print envelopes (without mail merge) since
upgrading to Snow Leopard. Any solutions?
 
G

Gary Goldberg

Senor-Droolcup said:
I am also unable to properly print envelopes (without mail merge) since
upgrading to Snow Leopard. Any solutions?
Click to expand...

It would be helpful if you told us what version of Word you're using
 
C

CyberTaz

In addition to the specific version information you need to indicate exactly
what happens when your try -- what is happening "improperly"?. We can't
offer much if you don't supply details about the situation.

In the meanwhile check the mfr's web site for an updated printer driver &
make sure you've updated OS X to 10.6.1 & repaired disk permissions.

Also, this issue has nothing to do with what's been discussed in this
thread, so please post a NEW message rather than a REPLY.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 

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