Some attachments do not transmit properly when receiving emails

[Rick_K]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

I have this reoccurring issue with mostly work emails. Many emails I receive, have reference to a excel or powerpoint attachment but only a "winmail.dat" is attached to the email. It seems to happen with mostly (if not all) text format emails. When I respond to the sender to resend in a html email format, many times the sender informs me they did send in a html format so I don't know if thats the root cause. I usually have to have the person send in a pdf format which always goes through even with a text format. Does anyone have this same problem? Is this one of those competing incompatibilities with MS and Apple? Any suggestions please let me know. I know my boss is about to order me to get an ms machine which would make me very unhappy.

 

[William Smith [MVP]]

I have this reoccurring issue with mostly work emails. Many emails I
receive, have reference to a excel or powerpoint attachment but only
a "winmail.dat" is attached to the email. It seems to happen with
mostly (if not all) text format emails. When I respond to the sender
to resend in a html email format, many times the sender informs me
they did send in a html format so I don't know if thats the root
cause. I usually have to have the person send in a pdf format which
always goes through even with a text format. Does anyone have this
same problem? Is this one of those competing incompatibilities with
MS and Apple? Any suggestions please let me know. I know my boss is
about to order me to get an ms machine which would make me very
unhappy.

This is caused by Outlook for Windows users sending you messages in RTF
format. It is caused only by Outlook and can affect many other E-mail
clients.

Ask them to adjust their default format for sending messages to either
HTML or plain text.

For more information:
<http://www.entourage.mvps.org/faq_topic/attachments.html#att7>

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Silversurfer_C6]

I am no guru on this subject but I am perplexed. When looking at my webmail at the ISP, the attachment is properly identified. when I forward it to myself through the webmail account, it is received in Entourage 2008, properly and can be easily opened.

So what is the problem? I strongly suspect this to come from Entourage and not my business associate's settings in their Outlook. Are there parameters which I need to review?

 

[William Smith [MVP]]

I am no guru on this subject but I am perplexed. When looking at my
webmail at the ISP, the attachment is properly identified. when I
forward it to myself through the webmail account, it is received in
Entourage 2008, properly and can be easily opened.

So what is the problem? I strongly suspect this to come from
Entourage and not my business associate's settings in their Outlook.
Are there parameters which I need to review?

Entourage is not the only E-mail application that receives but can't
read the winmail.dat files. Apple's Mail application has problems too.
Outlook's use of RTF is what creates these types of messages.

This is a format that is proprietary to Microsoft Windows E-mail
applications such as Outlook, Outlook Express and Exchange. While
Entourage is a Microsoft product, it's not a Windows application and it
does a much better job of using industry standards than its Windows
counterparts.

This article may give you a little more information:
<http://www.technologyinthearts.org/?p=907>

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>