Some documents slow to open

[Al Dargie]

Have a client with a brand new XP SP3 PC. Plenty of processor, ram and drive
space running Office 2000 with SP3 applied. Some documents (most open just
fine) take 10-60 seconds to open. I have made sure there are no stray mapped
drives or invalid printers. I have also started with the /a switch and the
only thing I found that greatly increases opening speed is by pulling the
network plug or disabling the NIC and this is with a locally stored file.
Any thoughts to further troubleshoot?

Thanks

Al

 

[Terry Farrell]

It suggests that Word is looking for something that isn't local. My guess is
that the problem documents were created from a template (probably a
workgroup template) that it cannot find. Open some of the problem documents
and look under Tools, Templates and Add-ins to see what templates the
documents are attached to.

 

[Al Dargie]

Thanks for the clue. What if there are templates listed? Can this be
cleaned up so they are more useable? Client is an insurance agent that saves
many of these applications for various policies and the delays are painful.

Al

 

[Terry Farrell]

If the original template is still available, copy it into the default
template folder and Word will attach itself to it locally. If it is no
longer available, then attach the documents to the new normal.dotm.

Terry

 

[Al Dargie]

HI Terry,

I checked and some of those documents did in fact have templates assigned
that were not located on this system. I have attached to Normal.dot and it
does speed opening somewhat but still slow. I also discovered that this
brand new Broadcom Gig nic is having some network issues and causing some
significant slow down with network browsing. I have added in a cheap 10/100
card and cleared those issues up but Word is still opening some documents
slow. Owner does not wish to pursue any further.

Thank you for your help

Al