some users are unable to print html e-mails in outlook 2003

[IT Dave]

I have some users that were ok yesterday but now are unable to print e-mails
that are received in html format

any suggestions

 

[Roady [MVP]]

What error do you get when you try to do it?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[IT Dave]

That thats the main problem no errors on screen or in event log

 

[Roady [MVP]]

What method do they use when they want to print the message (as there are
1001 methods within Outlook)

Is the option Print available or greyed out?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

 

[IT Dave]

From File and the icon the printer all other applications work, and plain
text e-mails are ok

What method do they use when they want to print the message (as there are
1001 methods within Outlook)

Is the option Print available or greyed out?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

That thats the main problem no errors on screen or in event log

 

[Roady [MVP]]

Applied Service Pack 1 already? They've made a couple of changes on how
Outlook prints HTML messages.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

From File and the icon the printer all other applications work, and plain
text e-mails are ok

What method do they use when they want to print the message (as there are
1001 methods within Outlook)

Is the option Print available or greyed out?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

That thats the main problem no errors on screen or in event log

:

I have some users that were ok yesterday but now are unable to print
e-mails
that are received in html format

any suggestions

 

[IT Dave]

SERVICE PACK1 installed already

may have the fix at http://windowsxp.mvps.org/iefix.htm

will try it when they have all gone home

Applied Service Pack 1 already? They've made a couple of changes on how
Outlook prints HTML messages.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

From File and the icon the printer all other applications work, and plain
text e-mails are ok

What method do they use when they want to print the message (as there are
1001 methods within Outlook)

Is the option Print available or greyed out?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
That thats the main problem no errors on screen or in event log

:

I have some users that were ok yesterday but now are unable to print
e-mails
that are received in html format

any suggestions

 

[Roady [MVP]]

Could be indeed; Outlook uses IE to print HTML messages

Tell us the outcome

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

SERVICE PACK1 installed already

may have the fix at http://windowsxp.mvps.org/iefix.htm

will try it when they have all gone home

Applied Service Pack 1 already? They've made a couple of changes on how
Outlook prints HTML messages.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

From File and the icon the printer all other applications work, and
plain
text e-mails are ok

:

What method do they use when they want to print the message (as there
are
1001 methods within Outlook)

Is the option Print available or greyed out?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
That thats the main problem no errors on screen or in event log

:

I have some users that were ok yesterday but now are unable to
print
e-mails
that are received in html format

any suggestions