Something changes my Normal.dot - but it's not a virus

J

Jerry

I'm running Office 2003 on XP Pro. I set Word to prompt for saving changes
to Normal.dot.
Each time I exit Word, the message pops up: Changes have been made that
affect the global template, Normal.dot. Do you want to save those changes?
Now, I'm reasonably certain there's no virus on my machine - I just did a
clean install of just Windows XP, Office 2003 and Norton Internet Security
2004 on a freshly formatted hard disk.
Also there are no add-ins running.

Anyone knows what might be causing this behavior?
 
D

Dave Lett

Hi Jerry,

Most likely the cause of the message is, well, you. While you were working
on your document, did you create a new AutoText or AutoCorrect entry? Did
you add a routine to Normal.dot or anything like that? Did you modify or add
a style? If you answer yes to any of these (and a whole range of others),
then you have modified Normal.dot and will raise the message box.

HTH,
Dave
 
J

Jerry

Hi Dave,

Thanks very much for your help. Actually the answer is no to all. Say I
delete the C:\Documents and Settings\<user>\Application
Data\Microsoft\Templates\Normal.dot to start afresh. The very first time I
run Word after that, the only option I touch is precisely the one choosing
"Prompt to save Normal.dot". Then I exit. Subsequently I start Word again
and exit without doing anything whatsoever. The darn dialog pops up!


| Hi Jerry,
|
| Most likely the cause of the message is, well, you. While you were working
| on your document, did you create a new AutoText or AutoCorrect entry? Did
| you add a routine to Normal.dot or anything like that? Did you modify or
add
| a style? If you answer yes to any of these (and a whole range of others),
| then you have modified Normal.dot and will raise the message box.
|
| HTH,
| Dave
| | > I'm running Office 2003 on XP Pro. I set Word to prompt for saving
changes
| > to Normal.dot.
| > Each time I exit Word, the message pops up: Changes have been made that
| > affect the global template, Normal.dot. Do you want to save those
changes?
| > Now, I'm reasonably certain there's no virus on my machine - I just did
a
| > clean install of just Windows XP, Office 2003 and Norton Internet
Security
| > 2004 on a freshly formatted hard disk.
| > Also there are no add-ins running.
| >
| > Anyone knows what might be causing this behavior?
| >
| >
|
|
 
D

Dave Lett

Hi Jerry,

Sorry to say, but that's the way is was designed to work. The help topic on
the issue reads

"Displays a message each time you quit Word that asks if you want to save
any changes made to the default template. If you clear this option, Word
automatically saves changes without prompting you."

HTH,
Dave
 
C

Charles Kenyon

Sorry Dave,

With greatest respect for your knowledge, that is _not_ how it is designed
to work. Checking that option (which IMO should always be checked) gives you
a prompt to save changes if _and only if_ changes have been made. If no
changes have been made, you are not prompted. I have this option checked and
these days the only time I am prompted is when I have made changes,
intentionally or unintentionally. But then, I dump Add-Ins that make changes
to normal.dot, even if innocuous.

Jerry,

How do you know there are no Add-Ins running? Unless you are using Word 97,
they need not all be listed in the Templates and Add-Ins dialog. Go to
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm for
instructions on seeing what Add-Ins you have.

You may get advice to change your settings so you no longer see this
message. That can be done but this is like advice to take the batteries out
of your three smoke detectors because they keep buzzing and you don't know
why. It is essential that you have a good virus detection/elimination
program on your computer if you are connected to the Internet. (but see the
third paragraph about Norton AV)

The message "Changes have been made that affect the global template -
normal. Do you wish to save those changes?" is an important warning. It
suppplements your virus detector and handles other potential problems. Its
display means that changes have been made, whether you intended to make
changes or not. You can also get it when your template has been altered by a
poorly written Add-In program or by a virus.

Hope this helps,
 
J

Jerry

Thanks Dave and Charles,

Indeed, the prompt should only appear if and only if changes have been
made, which is NOT my case. I stress once again that this is a clean new
installation: formatted HD, fresh install of just Windows XP, Office 2003
and Norton Internet Security 2004.

And I am positive about the add-ins (I made sure that startup folders are
empty and that COM add-ins are not used (following the procedure indicated
by Charles). The only one there is East European Fonts Tool, unchecked.
The Registry key HKCU\Software\Microsoft\Office\Word\Addins
lists two: Web Page Wizard and Microsoft Word East European Fonts Tool,
but that is the same on my other two PCs where I don't get the offending
message. I tried removing East European Fonts Tool from the COM add-in
list and deleting these registry entries, just in case, but the problem
remained.

I tried deleting the Normal.dot and then running Word with the /a switch.
That
provides for a quiet Word shutdown after the first run, however the message
reappears on subsequent runs.



message | Sorry Dave,
|
| With greatest respect for your knowledge, that is _not_ how it is designed
| to work. Checking that option (which IMO should always be checked) gives
you
| a prompt to save changes if _and only if_ changes have been made. If no
| changes have been made, you are not prompted. I have this option checked
and
| these days the only time I am prompted is when I have made changes,
| intentionally or unintentionally. But then, I dump Add-Ins that make
changes
| to normal.dot, even if innocuous.
|
| Jerry,
|
| How do you know there are no Add-Ins running? Unless you are using Word
97,
| they need not all be listed in the Templates and Add-Ins dialog. Go to
| http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm for
| instructions on seeing what Add-Ins you have.
|
| You may get advice to change your settings so you no longer see this
| message. That can be done but this is like advice to take the batteries
out
| of your three smoke detectors because they keep buzzing and you don't know
| why. It is essential that you have a good virus detection/elimination
| program on your computer if you are connected to the Internet. (but see
the
| third paragraph about Norton AV)
|
| The message "Changes have been made that affect the global template -
| normal. Do you wish to save those changes?" is an important warning. It
| suppplements your virus detector and handles other potential problems. Its
| display means that changes have been made, whether you intended to make
| changes or not. You can also get it when your template has been altered by
a
| poorly written Add-In program or by a virus.
|
| Hope this helps,
| --
|
| Charles Kenyon
|
| Word New User FAQ & Web Directory: http://addbalance.com/word
|
| Intermediate User's Guide to Microsoft Word (supplemented version of
| Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
|
| See also the MVP FAQ: http://www.mvps.org/word which is awesome!
| --------- --------- --------- --------- --------- ---------
| This message is posted to a newsgroup. Please post replies
| and questions to the newsgroup so that others can learn
| from my ignorance and your wisdom.
|
| | > Hi Jerry,
| >
| > Sorry to say, but that's the way is was designed to work. The help topic
| on
| > the issue reads
| >
| > "Displays a message each time you quit Word that asks if you want to
save
| > any changes made to the default template. If you clear this option, Word
| > automatically saves changes without prompting you."
| >
| > HTH,
| > Dave
| >
| > | > > Hi Dave,
| > >
| > > Thanks very much for your help. Actually the answer is no to all. Say
I
| > > delete the C:\Documents and Settings\<user>\Application
| > > Data\Microsoft\Templates\Normal.dot to start afresh. The very first
time
| I
| > > run Word after that, the only option I touch is precisely the one
| choosing
| > > "Prompt to save Normal.dot". Then I exit. Subsequently I start Word
| again
| > > and exit without doing anything whatsoever. The darn dialog pops up!
| > >
| > >
| > > | > > | Hi Jerry,
| > > |
| > > | Most likely the cause of the message is, well, you. While you were
| > working
| > > | on your document, did you create a new AutoText or AutoCorrect
entry?
| > Did
| > > | you add a routine to Normal.dot or anything like that? Did you
modify
| or
| > > add
| > > | a style? If you answer yes to any of these (and a whole range of
| > others),
| > > | then you have modified Normal.dot and will raise the message box.
| > > |
| > > | HTH,
| > > | Dave
| > > | | > > | > I'm running Office 2003 on XP Pro. I set Word to prompt for saving
| > > changes
| > > | > to Normal.dot.
| > > | > Each time I exit Word, the message pops up: Changes have been made
| > that
| > > | > affect the global template, Normal.dot. Do you want to save those
| > > changes?
| > > | > Now, I'm reasonably certain there's no virus on my machine - I
just
| > did
| > > a
| > > | > clean install of just Windows XP, Office 2003 and Norton Internet
| > > Security
| > > | > 2004 on a freshly formatted hard disk.
| > > | > Also there are no add-ins running.
| > > | >
| > > | > Anyone knows what might be causing this behavior?
| > > | >
| > > | >
| > > |
| > > |
| > >
| > >
| >
| >
|
|
 
D

Dave Lett

Charles,
Sorry, I must have been misled by my reading of the help topic and a brief
test, which worked the same way that Jerry is describing (no changes that
would affect the template and still firing the message). I tried the test
again today and the message doesn't fire. Hmm, so watch me backtrack on what
I said yesterday. Thanks for straightening me out.

Dave
 
K

Klaus Linke

Hi Jerry,

Bob Buckland's FAQ article is a bit outdated. MS has created new sneaky
ways for COM add-ins to not show up in the dialog.

Check out the Help menu, "About Microsoft Office Word" > "System info" >
"Office Applications" > "Word" > "COM Add-ins".
I take bets you'll find something, and that it is guilty for dirtying
Normal.dot.
And there is also a good chance that it's an Add-in from MS.

Regards,
Klaus
 
C

Charles Kenyon

Thanks. I checked my own system and discovered a couple that I had no idea
were installed including support for Eastern European languages and one with
no name.

The one without a name has a GUID of {1672AB2D-996F-4E37-B16A-3727C5B3FE8D}.
Any clues?
 
J

Jerry

WOW! That was it! Many thanks, Klaus (and others).

This way I identified one COM add-in not visible elsewhere
that was the culprit.
It was "Remove Hidden Data" tool, and yes, it's from MS.
I uninstalled it and the annoying problem is gone.

Once again - thanks a lot,
Jerry


| Hi Jerry,
|
| Bob Buckland's FAQ article is a bit outdated. MS has created new sneaky
| ways for COM add-ins to not show up in the dialog.
|
| Check out the Help menu, "About Microsoft Office Word" > "System info" >
| "Office Applications" > "Word" > "COM Add-ins".
| I take bets you'll find something, and that it is guilty for dirtying
| Normal.dot.
| And there is also a good chance that it's an Add-in from MS.
|
| Regards,
| Klaus
|
|
 
C

Charles Kenyon

Apparently the latest release of this does not dirty normal.dot. If it is
useful to you you may want to check on it.
 
K

Klaus Linke

Thanks to Beth Melton, from whom I got this :)
The one without a name has a GUID of {1672AB2D-996F-4E37-B16A-3727C5B3FE8D}.
Any clues?

Perhaps searching in the Registry editor for the GUID might turn up some
hint (at least the DLL that is involved), but I'm not sure.

Regards,
Klaus
 
J

Jerry

Not really useful right now. I installed it for eventual future needs.
I guess I can live without it :)
The version giving me trouble apparently was the latest one.

message | Apparently the latest release of this does not dirty normal.dot. If it is
| useful to you you may want to check on it.
| --
|
| Charles Kenyon
|
| Word New User FAQ & Web Directory: http://addbalance.com/word
|
| Intermediate User's Guide to Microsoft Word (supplemented version of
| Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
|
| See also the MVP FAQ: http://www.mvps.org/word which is awesome!
| --------- --------- --------- --------- --------- ---------
| This message is posted to a newsgroup. Please post replies
| and questions to the newsgroup so that others can learn
| from my ignorance and your wisdom.
|
| | > WOW! That was it! Many thanks, Klaus (and others).
| >
| > This way I identified one COM add-in not visible elsewhere
| > that was the culprit.
| > It was "Remove Hidden Data" tool, and yes, it's from MS.
| > I uninstalled it and the annoying problem is gone.
| >
| > Once again - thanks a lot,
| > Jerry
| >
| >
| > | > | Hi Jerry,
| > |
| > | Bob Buckland's FAQ article is a bit outdated. MS has created new
sneaky
| > | ways for COM add-ins to not show up in the dialog.
| > |
| > | Check out the Help menu, "About Microsoft Office Word" > "System info"| > | "Office Applications" > "Word" > "COM Add-ins".
| > | I take bets you'll find something, and that it is guilty for dirtying
| > | Normal.dot.
| > | And there is also a good chance that it's an Add-in from MS.
| > |
| > | Regards,
| > | Klaus
| > |
| > |
| >
| >
|
|
 

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