Source Media Location

[Bob Felton]

Office 2003 Professional. On a family member's computer, when I
attempt a Detect and Repair, I am prompted to insert the source media.
I then placed the CD in the CD drive. However, the process reported
it still could not locate the source media. The process is looking
for it on a non-existent drive on the system and doesn't allow me to
point to the CD drive where I inserted it. Any ideas? Thanks.

P.S., there is no MSOCache folder on the system.

 

[TaurArian [MS-MVP]]

You cannot install an Office 2003 service pack
http://support.microsoft.com/Default.aspx?id=884298

Step 2: Re-create the path of the original installation source in the registry
Especially for 80070643 if a registry cleaner is used


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
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| Office 2003 Professional. On a family member's computer, when I
| attempt a Detect and Repair, I am prompted to insert the source media.
| I then placed the CD in the CD drive. However, the process reported
| it still could not locate the source media. The process is looking
| for it on a non-existent drive on the system and doesn't allow me to
| point to the CD drive where I inserted it. Any ideas? Thanks.
|
| P.S., there is no MSOCache folder on the system.
| --
| Bob Felton

 

[EW]

Probably a simplistic reply: are you inserting the CD in the exact drive you
used to originally install Office? I've noticed that I had to use another
CD/DVD drive on my system for repairs regardless of the CD being in just any
drive.

This may not apply to your problem, but ...... it might!

EW

 

[Bob Felton]

Thanks for the suggestion, but that is not the problem. The system is
looking for the source media on drive E. There is no drive E on the
system. Only have A (floppy), C (HDD), and D (CD/DVD drive).

 

[Bob Felton]

Thanks. I'll check out that article and see if it helps.

I was thinking about temporarily re-assigning the CD drive (drive D)
to be the looked for drive (drive E) and see if I can get Detect and
Repair to run. If that works, I thought I would then do a registry
search for the no longer existent drive (drive E) and change all
instances to the CD drive (drive D). Any comments on this approach?
Thanks.

 

[TaurArian [MS-MVP]]

Whatever you feel best for you basically. Have you considered a clean install of Office,
removing and reinstalling.
You may need to use the Windows Installer Cleanup Utility to clean the registry.
K

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


| Thanks. I'll check out that article and see if it helps.
|
| I was thinking about temporarily re-assigning the CD drive (drive D)
| to be the looked for drive (drive E) and see if I can get Detect and
| Repair to run. If that works, I thought I would then do a registry
| search for the no longer existent drive (drive E) and change all
| instances to the CD drive (drive D). Any comments on this approach?
| Thanks.
|
|
| On Wed, 26 Sep 2007 20:19:05 +1000, "TaurArian [MS-MVP]"
|
| >You cannot install an Office 2003 service pack
| >http://support.microsoft.com/Default.aspx?id=884298
| >
| >Step 2: Re-create the path of the original installation source in the registry
| >Especially for 80070643 if a registry cleaner is used
|
| --
| Bob Felton

 

[Bob Felton]

A re-install is not that simple. The problem is on my #1
son-in-law's machine and he has misplaced his Office 2003 Pro source
media. Thanks for the heads up on use of the cleanup utility.

 

[TaurArian [MS-MVP]]

How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


|A re-install is not that simple. The problem is on my #1
| son-in-law's machine and he has misplaced his Office 2003 Pro source
| media. Thanks for the heads up on use of the cleanup utility.
|
|
| On Sat, 29 Sep 2007 11:44:34 +1000, "TaurArian [MS-MVP]"
|
| >Whatever you feel best for you basically. Have you considered a clean install of
Office,
| >removing and reinstalling.
| >You may need to use the Windows Installer Cleanup Utility to clean the registry.
| >K
|
| --
| Bob Felton