SP2 Deployment Issues

[tommya]

Hi,

I've got about 30 XP clients, that use an Active Directory domain (2000
server)
All of the printers are set up within the directory and the clients simply
search for them to add them.

SP2 has been downloading via Windows Updates on all the clients, and they
have been installing it, as they do with all other windows updates.
The problem is, printing!! We have a particular problem with a Konica
fax/copier/printer - in that it only fails to print from Word!!

Every other application prints to any printer and Word itself prints to any
other printer, but not to this Konica!!
At first I just thought it was one machine having the problem, but its not,
as other machines have since cropped up and I could really use some ideas
from anyone who may have had similar problems!

I hope to hear from someone

Tommy

 

[Carey Frisch [MVP]]

Welcome to "Microsoft Windows XP Service Pack 2 (SP2) Chat".
You can get no charge Windows XP SP2 support here:
http://support.microsoft.com/default.aspx?pr=Wxpsp2chat

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| Hi,
|
| I've got about 30 XP clients, that use an Active Directory domain (2000
| server)
| All of the printers are set up within the directory and the clients simply
| search for them to add them.
|
| SP2 has been downloading via Windows Updates on all the clients, and they
| have been installing it, as they do with all other windows updates.
| The problem is, printing!! We have a particular problem with a Konica
| fax/copier/printer - in that it only fails to print from Word!!
|
| Every other application prints to any printer and Word itself prints to any
| other printer, but not to this Konica!!
| At first I just thought it was one machine having the problem, but its not,
| as other machines have since cropped up and I could really use some ideas
| from anyone who may have had similar problems!
|
| I hope to hear from someone
|
| Tommy

 

[Jenifer]

Does your printer list in word prior to making the actual printout? YOu can
either trying the detect and repair mode in Word, or reloading the program to
see if it initializes and sees the printer. If the remaining programs see the
printer, it s not the printer, but the spooler file in word.

 

[Christopher Walker]

Yeah,
Have had similar problems. We have three large Konica MFD's and the drivers
for them are poor to say the least. One of them crashed the whole print
server (win2k3) and we are still waiting for a driver update.

Sorry to say but we should have stuck with Xerox solid as a rock!

(this is only my opinion)

 

[tommya]

Thanks for replying Jenifer

The machines see the printer ok, Word is listing it.
It all goes through fine when sending a print job, it lists in the printer
job list ok and disappears, then nothing prints out at the printer! It's
bizarre!

Any more thoughts on what it could be?

Tommy