Edmond Kida said:I was having a similar issue, contacted MICROSOFT.....and here's the
response I've recieved...
Needless to say, all I had to do was the first step. (i.e. the manual
download and install)
Please try below steps to resolve this issue:
Method 1: Manually download and install the Service Pack 2 for Office 2003
===========================================
Please download the Office 2003 SP2 at the following website link and
then install it from the hard disk and see whether it can be installed
perfectly.
Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
And after opening the page, you can find the link to download the file
on the bottom of the page. There are two files; you can download either of
them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full installation
file.
If the installation still failed, please perform the following
troubleshooting steps.
Method 2: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE)
startup type is set to "Disabled". By default, the Office Source Engine
service startup type is set to "Manual". Windows Installer uses a custom
action to start the Office Source Engine service. However, Windows
Installer cannot start this service if this service is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do
this, follow these steps:
a. Click "Start", click "Run", type "services.msc" (without the
quotation marks), and then click "OK".
b. In the list of services, double-click "Office Source Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type"
list, and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service again.
If it still failed, please try the Method 3.
Method 3: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option.
Click next. Select all the check boxes in the subsequent dialog. Then
proceed to Finish.
4. Try to install it again.
If the problem still persists, please try the Method 4
Method 4: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Double-click Add/Remove Programs in Control Panel.
2. Double-click the Office 2003 entry listed in the Add/Remove Programs
Properties dialog box.
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click Finish.
5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.
If the above step doesn't work, please go on with Method 5.
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let's back up your outlook
data so as to avoid further file loss. For more information on back up
your outlook data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step and
move on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click
Remove. Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?
Information Collections:
====================
If the problem still persists, I'd like you to capture a screen shot of
the exact error message you have encountered and send it to me as an
attachment for my further research.
To capture the image, please:
(a) When the image appears, press the Print Screen key several times (this
key is located to the right of the F12 key on the keyboard)
Note: Nothing happens at this stage. Please just go ahead.
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.
In addition, please send me your WindowsUpdate.log, you can find it in
c:\windows.
Note: you can follow below steps to show file extension first:
1. Click Start, and click Control Panel.
2. Double-click Folder Options.
3. Click the View tab.
4. Remove the check mark from the "Hide extensions for known file types",
and click OK.
Edmond "The Lurch" Kida
Part Time Defender of the Universe
"There Are No Stupid Questions....
...just un-informed people attempting to
make informed decisions"
Simo said:I'm using XP Pro and although notified that SP2 Updates are available,
cannot
install the updates. I have shutdown my firewall, scan my PC for virus
but to
no avail.
Edmond said:I was having a similar issue, contacted MICROSOFT.....and here's the
response I've recieved...
Needless to say, all I had to do was the first step. (i.e. the manual
download and install)
Please try below steps to resolve this issue:
Method 1: Manually download and install the Service Pack 2 for Office 2003
===========================================
Please download the Office 2003 SP2 at the following website link and
then install it from the hard disk and see whether it can be installed
perfectly.
Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
And after opening the page, you can find the link to download the file
on the bottom of the page. There are two files; you can download either of
them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full installation
file.
If the installation still failed, please perform the following
troubleshooting steps.
Method 2: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE)
startup type is set to "Disabled". By default, the Office Source Engine
service startup type is set to "Manual". Windows Installer uses a custom
action to start the Office Source Engine service. However, Windows Installer
cannot start this service if this service is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this,
follow these steps:
a. Click "Start", click "Run", type "services.msc" (without the
quotation marks), and then click "OK".
b. In the list of services, double-click "Office Source Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type"
list, and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service again.
If it still failed, please try the Method 3.
Method 3: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option.
Click next. Select all the check boxes in the subsequent dialog. Then
proceed to Finish.
4. Try to install it again.
If the problem still persists, please try the Method 4
Method 4: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Double-click Add/Remove Programs in Control Panel.
2. Double-click the Office 2003 entry listed in the Add/Remove Programs
Properties dialog box.
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click Finish.
5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.
If the above step doesn't work, please go on with Method 5.
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let's back up your outlook
data so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step and move
on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?
Information Collections:
====================
If the problem still persists, I'd like you to capture a screen shot of the
exact error message you have encountered and send it to me as an attachment
for my further research.
To capture the image, please:
(a) When the image appears, press the Print Screen key several times (this
key is located to the right of the F12 key on the keyboard)
Note: Nothing happens at this stage. Please just go ahead.
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it to
me as an attachment.
In addition, please send me your WindowsUpdate.log, you can find it in
c:\windows.
Note: you can follow below steps to show file extension first:
1. Click Start, and click Control Panel.
2. Double-click Folder Options.
3. Click the View tab.
4. Remove the check mark from the "Hide extensions for known file types",
and click OK.
Edmond "The Lurch" Kida
Bill Sharpe said:Edmond said:I was having a similar issue, contacted MICROSOFT.....and here's the
response I've recieved...
Needless to say, all I had to do was the first step. (i.e. the manual
download and install)
Please try below steps to resolve this issue:
Method 1: Manually download and install the Service Pack 2 for Office
2003
===========================================
Please download the Office 2003 SP2 at the following website link and
then install it from the hard disk and see whether it can be installed
perfectly.
Office 2003 SP2 update download link:
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
And after opening the page, you can find the link to download the
file on the bottom of the page. There are two files; you can download
either of them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full installation
file.
If the installation still failed, please perform the following
troubleshooting steps.
Method 2: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE)
startup type is set to "Disabled". By default, the Office Source Engine
service startup type is set to "Manual". Windows Installer uses a custom
action to start the Office Source Engine service. However, Windows
Installer cannot start this service if this service is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do
this, follow these steps:
a. Click "Start", click "Run", type "services.msc" (without the
quotation marks), and then click "OK".
b. In the list of services, double-click "Office Source Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type to
a setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type"
list, and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service
again.
If it still failed, please try the Method 3.
Method 3: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option.
Click next. Select all the check boxes in the subsequent dialog. Then
proceed to Finish.
4. Try to install it again.
If the problem still persists, please try the Method 4
Method 4: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Double-click Add/Remove Programs in Control Panel.
2. Double-click the Office 2003 entry listed in the Add/Remove
Programs Properties dialog box.
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click
Finish.
5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.
If the above step doesn't work, please go on with Method 5.
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let's back up your outlook
data so as to avoid further file loss. For more information on back up
your outlook data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step and
move on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click
Remove. Quit the Utility.
Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks)
in the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Delete the following folders:
C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available
updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?
Information Collections:
====================
If the problem still persists, I'd like you to capture a screen shot of
the exact error message you have encountered and send it to me as an
attachment for my further research.
To capture the image, please:
(a) When the image appears, press the Print Screen key several times
(this key is located to the right of the F12 key on the keyboard)
Note: Nothing happens at this stage. Please just go ahead.
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.
In addition, please send me your WindowsUpdate.log, you can find it in
c:\windows.
Note: you can follow below steps to show file extension first:
1. Click Start, and click Control Panel.
2. Double-click Folder Options.
3. Click the View tab.
4. Remove the check mark from the "Hide extensions for known file types",
and click OK.
Edmond "The Lurch" Kida
Thank you!
This worked for both Office 2003 and Visio 2003. However, I had to go to
the last step, uninstall and reinstall both programs before I could apply
the updates.
Bill
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