SP2 will not install

[Kenny]

I have downloaded and attempted to install SP2 for Office 2003 but it
doesn't intstall properly. I manage to download, initialize and go thru the
motions of an intstall but it fails. No error message or anything - it just
indicates that it wasn't succesful.

The only thing I find in a log is the following:
Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 11/9/2005
Time: 1:36:04 AM
User: N/A
Computer: GRIOT
Description:
Installation Failure: Windows failed to install the following update with
error 0x8007006e: Office 2003 Service Pack 2.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 30 30 36 65 20 007006e
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 44 37 46 34 35 43 ={D7F45C
0028: 30 36 2d 46 44 37 38 2d 06-FD78-
0030: 34 31 37 31 2d 41 45 35 4171-AE5
0038: 34 2d 36 39 31 42 43 39 4-691BC9
0040: 44 33 38 38 33 37 7d 20 D38837}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 30 20 00 00 .


Does anyone have any idea(s) on how to correct this?

Thanks!

 

[TaurArian [MVP]]

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290/
Are there any specific errors or clues?

For general information:
How to troubleshoot failures updating your Office installation from the Office Update
Web site
http://support.microsoft.com/kb/304498

 

[David Jonathan]

I am having the same problem getting Office 2003 SP2 downloaded sucessfully.

When I run MS Office Update Wizard on any computer in my office network, the
update nearly always fails with the message "Installation unsucessfull". This
occurs in the browser popup window for the Update Wizard, Step 3 of 3. (I
did have a lucky day last week and was able to get a few updates done. Today,
ten downloads have all had been corrupted!)

I have tried ALL of the suggestions in the two troubleshooting KB listings
you provided. No luck. None of the log files it is recomended to review
appear on my PC.

When I do a manual download, then execute the file manualy (e.g.,
c:\...\Office2003SP2 /c), I first see a Open File - Security Warning dialog
box that tells me the "Publisher cannot be verified. Are you sure you want to
run this file?" The publisher is listed as Unknown Publisher. Then when I say
yes, and select a place to extract the files to, the extraction fails at some
point with the following error message: "Extracting file failed. It is most
likely caused by low memory (low disk space for swapping file) or a corrupted
Cabinet file."
I do not have low disk space on any of the PCs I have used. Also, multiple
manual downloaded files (using multiple browsers) all fail at different
points in Cab extraction, so it is not the same compressed file being
corrupted on each download, but, there is always something corrupted.

I am wondering now what is going on in the browser download function
that allows files to to be transfered without checking the file integrity
during a file transfer. Shouldn't the browser be doing a checksum or
something to verify the transfer? Is there a more reliable method of doing a
manual download from Microsoft than using IE?

Thanks, David Jonathan

 

[Kenny]

Actually the message in the log is the following:

Starting the log on 11/12/2005 at 01:32:00...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch
C:\DOCUME~1\GRIOT0~1.HOM\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp is needed...
The update failed.
Finished processing the update on 11/12/2005 at 01:32:07.
Encountered error 1635 while updating.
Launching Setup Watson...
Could not find dw.exe.

 

[TaurArian [MVP]]

The link in your log suggests this:

http://office.microsoft.com/en-au/assistance/HA010620191033.aspx


Windows Installer 2.0 is required for this update

The Microsoft Office update that you downloaded requires Windows
Installer 2.0 or above for installation. Please install Windows Installer 2.0 first,
and then try installing the Office update again.

Windows Installer is the program that manages the installation and
updating of many applications, including Microsoft Office products. See the article
Overview of the Windows Installer Technology (Q242479) for more information about
Windows Installer.

Please choose the appropriate version of the Windows Installer for your
operating system:



Windows Installer 2.0 for Windows 95, Windows 98, and Windows ME

Windows Installer 2.0 for Windows NT 4.0 (SP-6) and Windows 2000

 

[TaurArian [MVP]]

Also see:

When you try to install Office 2003 Service Pack 2, you receive a "The upgrade patch
cannot be installed by the windows installer service" error message, or the Setup
program may not be completed, and you do not receive notification
http://support.microsoft.com/kb/906323