SP3 upgrade has disabled my Outlook

[Shen Valley Sales]

I attempted to install SP3 the other day and found a message
that the upgrade was unsuccessful. Immediately afterwords my Outlook 2002
quit downloading emails and I noticed that the version of Outlook was now a
SP3 version.
After resetting all settings on email and proving they were correct on
another computer, I still couldn't receive email (sending worked). I then
uninstalled the entire MS Office Suite and reinstalled and reset the Outlook
email settings, same result. If I cllick on "Send/Receive" I get a pop-up of
"THE OPERATION FAILED". My current Outlook version is 2002 (10.2627.2625).
I can check emails through my webmail option on my service provider so I know
the emails are going out and lying unchecked in my box. Any suggestions?

 

[Milly Staples [MVP - Outlook]]

Try creating a new mail profile and configure it to use your current .pst
file. Do not copy the old profile, it is corrupt.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Shen Valley Sales asked:

| I attempted to install SP3 the other day and found a message
| that the upgrade was unsuccessful. Immediately afterwords my
| Outlook 2002 quit downloading emails and I noticed that the version
| of Outlook was now a SP3 version.
| After resetting all settings on email and proving they were correct on
| another computer, I still couldn't receive email (sending worked). I
| then uninstalled the entire MS Office Suite and reinstalled and reset
| the Outlook email settings, same result. If I cllick on
| "Send/Receive" I get a pop-up of "THE OPERATION FAILED". My current
| Outlook version is 2002 (10.2627.2625). I can check emails through my
| webmail option on my service provider so I know the emails are going
| out and lying unchecked in my box. Any suggestions?