SP3-Where can I find it?

[Gillian]

Hi,
I've downloaded Office xp SP3 from the windows update site, but it won't
install.
I wonder if anyone knows where the file is downloaded to by default, so that
I can find it and delete it.
I keep getting nagged to install - but it won't -and I'd rather just forget
it for now, and attempt it when I have more time.

Thanks in advance for any help

Gillian

 

[Bob Buckland ?:-\)]

Hi Gillian,

Depending on what source you used to obtain the update (I'm assuming you used either "Officeupdate" or "Microsoft Update" as
"Windows Update" doesn't include the Office ones <g>) you may want to check for and rename or delete this folder

C:\Program Files\OfficeUpdate11

or try the other troubleshooting steps in
http://support.microsoft.com/kb/304498
for installing your Office updates.

=============
Hi,
I've downloaded Office xp SP3 from the windows update site, but it won't
install.
I wonder if anyone knows where the file is downloaded to by default, so that
I can find it and delete it.
I keep getting nagged to install - but it won't -and I'd rather just forget
it for now, and attempt it when I have more time.

Thanks in advance for any help

Gillian>>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

Pricing and Packages for '2007 Microsoft Office System'
http://microsoft.com/office/preview

 

[Gillian]

Dear Bob,
Thank you so much for your reply.You're right, I did download the update
from the Microsoft Update site. I deleted the folder Office Update 11, but
it still keeps asking me to install the update. I did notice that the folder
was only a few Mbs, but if i use custom install (I've tried both ways) it
says the file is 52.3mb, which is much larger than what the folder contained.
I have tried searching for the file using the search facility, (I found the
names on the Office website) but I can't find any of the files named on the
site.

I wonder if you know if the name of the file downloaded from Microsoft
Update is different from the name of the update on the Office website.
Many thanks again - and hopefully in advance
Gillian