spam and junk mail filters not working

[Glarch]

This week, my Outlook 2003 quit automatically sending spam / junk mail per
security level settings (high) into the junk file. It also does not
recognize, screen, and filter out mail from senders on the blocked list. I
have not touched any settings, and I have not changed any other security
installations or virus protections. Restarting Outlook and/or the whole
system has no effect.

Has an automatic update to Outlook inadvertently turned off these tools?
anyone else noticed this problem?

 

[Brian Tillman [MVP - Outlook]]

This week, my Outlook 2003 quit automatically sending spam / junk mail per
security level settings (high) into the junk file. It also does not
recognize, screen, and filter out mail from senders on the blocked list. I
have not touched any settings, and I have not changed any other security
installations or virus protections. Restarting Outlook and/or the whole
system has no effect.

Did you install any Office updates?

 

[Glarch]

I don't know and will have to check back on the update logs - generally I
just accept and install all MS updates sent overnight, automatically.

 

[Glarch]

I checked update logs and found the following: Update for Microsoft Office
Outlook 2003 Junk Email Filter (KB959614), Installation date: ‎2/‎12/‎2009
3:01 AM, Installation status: Successful. Another Junk Filter update was
installed about a month prior to this one.

Was this latest update something more than simple listings and
identifications of junk?

In my original posting I said that this problem started a week ago, but I've
been traveling a lot for a month and I may not have noticed the problem until
now.

 

[Brian Tillman [MVP - Outlook]]

I checked update logs and found the following: Update for Microsoft Office
Outlook 2003 Junk Email Filter (KB959614), Installation date: ‎2/‎12/‎2009
3:01 AM, Installation status: Successful. Another Junk Filter update was
installed about a month prior to this one.

Try uninstalling the update and see if that changes anything.

 

[Glarch]

Thanks for the sugestion - it worked. I uninstalled the Outlook Update from
2/12 and full function returned to Junk and Spam filters. I can't be the
only one affected by this update, but I have seen no other mail to that
effect - I wonder why. For the record, I'm running Vista Home Pro and
Office 2003.

Please pass this on to MS Upgrade tech staff, and let me know if there's
anything special I should do or watch for in the future.

Thanks,

Glarch

 

[Brian Tillman [MVP - Outlook]]

Thanks for the sugestion - it worked. I uninstalled the Outlook Update from
2/12 and full function returned to Junk and Spam filters. I can't be the
only one affected by this update, but I have seen no other mail to that
effect - I wonder why. For the record, I'm running Vista Home Pro and
Office 2003.

Sometimes this happens. Reappying the update often works.

Please pass this on to MS Upgrade tech staff, and let me know if there's
anything special I should do or watch for in the future.

I have no access to them.