Spam Folder Catching Good Mail

[jlogan]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC
Email Client: Exchange

All of a sudden, the spam folder in Entourage is catching good mail. Mail from people that are in my address book. I'm not sure why this started happening all of a sudden. I also have a Junk E-mail folder that catches real spam. Is this spam folder an exchange thing? Should the folder just be deleted?

Any suggestions would be appreciated.

Thank you.

 

[Diane Ross]

All of a sudden, the spam folder in Entourage is catching good mail. Mail from
people that are in my address book. I'm not sure why this started happening
all of a sudden. I also have a Junk E-mail folder that catches real spam. Is
this spam folder an exchange thing? Should the folder just be deleted?

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

 

[jlogan]

No MLM rules.