Spam Mail Problem

[Ken]

Hi All,

Where can I find the definition of Spam Mail in Exchange Server or Outlook
2003? Some mail from my boss or staff also received in Junk Mail folder, and
I had already added them into safe sender list, but some mail from them are
still received in Junk Mail folder. Could I change the definition of Spam
Mail?

Some spam mail using our staff email address to send to us, our colleague
assume it was normal. When they open the computer warning them it's virus.
Is it had some solution to solve this problem?

Thanks a lot!!!

Ken

 

[Agent_C]

Hi All,

Where can I find the definition of Spam Mail in Exchange Server or Outlook
2003? Some mail from my boss or staff also received in Junk Mail folder, and
I had already added them into safe sender list, but some mail from them are
still received in Junk Mail folder. Could I change the definition of Spam
Mail?

Some spam mail using our staff email address to send to us, our colleague
assume it was normal. When they open the computer warning them it's virus.
Is it had some solution to solve this problem?

Get used to it. Even the best SPAM filters are inherently prone to
false positives.

A_C

 

[Brian Tillman]

Where can I find the definition of Spam Mail in Exchange Server or
Outlook 2003?

It's not published anywhere, as far as I know.

Some mail from my boss or staff also received in Junk
Mail folder, and I had already added them into safe sender list, but
some mail from them are still received in Junk Mail folder. Could I
change the definition of Spam Mail?

The Safe Sender list applies only to external mail, since you can't add an
internal Exchange address to it. On occasion, Exchange messages will
trigger the SPAM filter and there's little you can do about it except to
adjust the level of the filter.

Some spam mail using our staff email address to send to us, our
colleague assume it was normal. When they open the computer warning
them it's virus. Is it had some solution to solve this problem?

The SPAM filter does not detect viruses. Viruses and SPAM are not the same
thing. Virus-laden messages, even when they appear to come from collegues,
are fairly obvious if one examines the message before opening any
attachment. It certainly can't be from an internal address, expecially if
the server and clients have an AV program installed.

 

[Diane Poremsky [MVP]]

is the mail normal or do they just assume it's normal because it's from a
colleague? if the antivirus program running on the desktop says it's a
virus, it most likely is.

 

[JLGWhiz]

Your problem could also lie in the type of security service you have.
Although you have set your Outlook parameters to allow certain items through,
the security service, like McAfee, might be blocking the items. Check your
security service settings.