L
Licensed to Quill
Problem a bit too general to look for solution on past questions but does
anyone know what to do when the rules one creates in the rules wizard stop
working?
I keep setting up these rules to (for example) put all messages which don't
have my name in the TO field in the deleted items folder or to put anything
with PRESCRIPTION MEDICATIONS into the same folder or anything with the
words FREE or SAVE in capitals into that folder and these rules work
properly for a few weeks.
Then suddenly I receive a messsage telling me that Outlook can't do the
action required under one of the rules. Then all the junk mail under THAT
rule starts going into my inbox again. Then the same thing happens to
another rule and all THAT mail starts going into the inbox as well.
I go into the rules and nothing seems amiss and run scanpst and it says that
it only finds minor errors (which I correct) and the rules still don't work.
I did discover long ago that you apparently can't tell Outlook to
permanently
delete a message (why it gives you this option and then tells you that you
cant invoke it is a complete mystery to me but I am sure the programmers at
Microsoft knew what they were doing when they gave users that particular
option and there is a slightly cynical page in the MS knowledge-base saying
that although the option is there, you can't invoke this particular rule!)
So I upgrade my Office 2000 installation to Office XP in the hope that the
problem will go away and the rules operation is completely unaffected by the
upgrade, in fact if this is possible, even the rules which DID work (to put
mail in folders OTHER than the deleted items folder) have now stopped
working. (and the operation of the software itself seems inferior to 2000:
It suddenly won't let me spel check messages in Outlook Express, - either
automatically or manually)
Is this problem addressed anywhere or is the idea that one shouldnt rely on
the formerly working rules in Outlook and users must buy some type of
plug-in or alternative application to delete junk mail?
JR
anyone know what to do when the rules one creates in the rules wizard stop
working?
I keep setting up these rules to (for example) put all messages which don't
have my name in the TO field in the deleted items folder or to put anything
with PRESCRIPTION MEDICATIONS into the same folder or anything with the
words FREE or SAVE in capitals into that folder and these rules work
properly for a few weeks.
Then suddenly I receive a messsage telling me that Outlook can't do the
action required under one of the rules. Then all the junk mail under THAT
rule starts going into my inbox again. Then the same thing happens to
another rule and all THAT mail starts going into the inbox as well.
I go into the rules and nothing seems amiss and run scanpst and it says that
it only finds minor errors (which I correct) and the rules still don't work.
I did discover long ago that you apparently can't tell Outlook to
permanently
delete a message (why it gives you this option and then tells you that you
cant invoke it is a complete mystery to me but I am sure the programmers at
Microsoft knew what they were doing when they gave users that particular
option and there is a slightly cynical page in the MS knowledge-base saying
that although the option is there, you can't invoke this particular rule!)
So I upgrade my Office 2000 installation to Office XP in the hope that the
problem will go away and the rules operation is completely unaffected by the
upgrade, in fact if this is possible, even the rules which DID work (to put
mail in folders OTHER than the deleted items folder) have now stopped
working. (and the operation of the software itself seems inferior to 2000:
It suddenly won't let me spel check messages in Outlook Express, - either
automatically or manually)
Is this problem addressed anywhere or is the idea that one shouldnt rely on
the formerly working rules in Outlook and users must buy some type of
plug-in or alternative application to delete junk mail?
JR