spinning ball of death

[cusumaniac]

I am an experienced Entourage user and I'm stuck. I open Entourage
and I get the spinning ball and have to force quit. I've let it sit
there for a day and it still spins and spins. I can't click on file
menus. I can't send or receive. I can't do anything. I've verfied
and repaired permissions. I backed up in October or 2006. I have the
backed up file and it should be intact. How can I fix this and get
back up and running? I hate checking my hotmail from their page!

Thanks to all in advance for your help.

 

[Diane]

I am an experienced Entourage user and I'm stuck. I open Entourage
and I get the spinning ball and have to force quit. I've let it sit
there for a day and it still spins and spins. I can't click on file
menus. I can't send or receive. I can't do anything. I've verfied
and repaired permissions. I backed up in October or 2006. I have the
backed up file and it should be intact. How can I fix this and get
back up and running? I hate checking my hotmail from their page!

There are several fixes for Entourage crashing/spinning. See this list for
more specific symptoms and fixes.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#_2_crashes>

This could be a bad message, corrupted fonts, database problems or a corrupt
preference.

If you don't find a solution, report back but give specific details of what
you have tried.

One easy way to check your database is to create a new Identity in Entourage
and try downloading your Hotmail account there. If you get the same problem,
it could be a bad message. You'll need to use your web mail access to delete
the problem email.