K
kurtnpeg
I've been going round & round with Comcast about this for over a week, and
they have been of little help. Here's what I am experiencing...
I'm using Outlook 2002 to retrieve messages from Comcast's servers. For
about 2 weeks, I had voice mail problems. Once they fixed that, though, my
e-mail stopped coming. So I've called numerous times and with a tech support
agent on the phone I've checked, rechecked and re-rechecked the Outlook
settings. And according to Comcast they're right. However, when I click on
Send and Receive, sometimes I receive e-mail sometimes I don't. (I test it
by using the "Test Account Settings" feature in the E-mail Account setup
screen.) To further confuse things, if I go to the comcast.net mailcenter
online, I see my e-mail, including the test messages that Outlook sent to
itself. Furthermore, also I have a secondary e-mail account with Comcast and
and it too is set-up with Outlook. If I do the "Test Account Settings" in
Outlook on this account, I receive the message almost instantly in Outlook.
Comcast is insisting it's an Outlook software issue. That doesn't make
sense to me since a) it works occasionally for the primary e-mail account,
and b) works all of the time for the secondary account. I've deleted the
primary account and reestablished it and no luck.
Any thoughts?
they have been of little help. Here's what I am experiencing...
I'm using Outlook 2002 to retrieve messages from Comcast's servers. For
about 2 weeks, I had voice mail problems. Once they fixed that, though, my
e-mail stopped coming. So I've called numerous times and with a tech support
agent on the phone I've checked, rechecked and re-rechecked the Outlook
settings. And according to Comcast they're right. However, when I click on
Send and Receive, sometimes I receive e-mail sometimes I don't. (I test it
by using the "Test Account Settings" feature in the E-mail Account setup
screen.) To further confuse things, if I go to the comcast.net mailcenter
online, I see my e-mail, including the test messages that Outlook sent to
itself. Furthermore, also I have a secondary e-mail account with Comcast and
and it too is set-up with Outlook. If I do the "Test Account Settings" in
Outlook on this account, I receive the message almost instantly in Outlook.
Comcast is insisting it's an Outlook software issue. That doesn't make
sense to me since a) it works occasionally for the primary e-mail account,
and b) works all of the time for the secondary account. I've deleted the
primary account and reestablished it and no luck.
Any thoughts?