.srs file - Outlook 2003 stuck sending/receiving - weird Date Modi

[Ed Stock]

I am noticing a weird problem where Outlook 2003 remains stuck at around 50%
during a send/receive. Examining the users machine I find in each case that
the date modified of their .srs file is odd. It's showing up as being last
modified as some date in the past - sometimes a week in the past at least.
Closing Outlook and deleting their file corrects it but this is happing in a
domain with 500 users and deleting all of their .srs files by hand is of
course not an option. The only other thing I can see is that this seems to
happen to a bunch of users right after our Exchange environment goes down -
but not to all of them. Any ideas?

 

[Diane Poremsky]

you could delete it with logon scripts... of course, then users can't
customize the settings at all.

are you using roaming profiles?

 

[Herb]

Hi;

I'm havinf a simliar problem on a stand olone system. It can send, but not
receive email. I've also tried using Windows Mail, but that won't work
either. This is Vista Home Prem and Outlook 2003

 

[Diane Poremsky]

what errors are do you get? since it happens on both OE/Mail and Outlook its
either the account configuration is wrong or a firewall is blocking it.

 

[Ed Stock]

Yeah I thought about logon scripts - the users aren't customizing anything at
all. And no we are not using roaming profiles. I just can't figure out why
it happens to some users and not all of them. And where is it coming up with
these odd dates from?

 

[Ed Stock]

It shouldn't have anything to do with a firewall since deleting and re
creating the .srs file solves the problem.

 

[Diane Poremsky]

The only thing I can think is that an old version getting restored from
somewhere - its not coming from exchange but the server problem is
triggering the restoration for some reason.

 

[Diane Poremsky]

right... that reply is for someone who jumped into your thread.