Starnge formatting anomaly when saving a doc

[Tim]

I have a customer with a strange occurance when she saves a doc. The
system is running XP Pro SP2, lots of RAM and HD space. There is no AV
software installed on this system, as it has no contact with the outside
world at all. Her Word 2000 is the original release, I believe, with a
version number 9.0.2720. Her docs are used in legal realms so she has
full justification on. We tried changing that, but it did not change the
problem.

We cannot make the issue happen all the time, but at least 2 of her
current docs have this issue.

Here it is, as best I can format for newgroups. Basically she has
several indented paragraphs with the usual kind of layout;

9. Blah Blah Blah...

1. Blah Blah Blah...

(a) Blah Blah Blah...

(b) Blah Blah Blah...

(c) Blah Blah Blah...

(d) Blah Blah Blah...


And so on...

Now when she saves the doc and reopens it, it has been changed and looks
like so;

9. Blah Blah Blah...

1. Blah Blah Blah...

(a) Blah Blah Blah...

(b) Blah Blah Blah...

(q) Blah Blah Blah...

(d) Blah Blah Blah...


The (q) is not a typo, nor are the extra spaces after it. Word actually
changes the doc on save or loading to look like it does. There are about
25 items that get changed and reformatted, so it makes it hard for her
to keep and reuse the docs later on.

If she prints before she saves, the output is ok. There is no way to see
the doc as it was after it is saved. It is permanently altered, which is
why I think it happens on the save routine.

Any thoughts on this?

Thanks,

- Tim -

p.s. I am getting Word 2000 SP updates to install next time I go out
there. I have to get them at the shop and take them to site, as there is
no high speed Internet in her area.

--

 

[Tim]

I finally got back to that customer. After installing SR1 the issue was
gone. Obviously this was a known problem back then. I continued up to
SP3, so now she is up to date again.

Hope this helps someone in the future....

- Tim -