Statistics

[Kshaver]

Looking for a template to use for statistics of how someone contacts my
employees and the issues they are having. Example: Joe calls says he has
problem with computer. But Betty emails saying she is having problem with
printer. Now I want to be able to have columns that have email / phone /
website then able to run reports off the issues and the name of the person in
contact with. Anyone know of a template. I am a novice at Excel. Help!

Karen

 

[Eduardo]

Hi,
take a look into microsoft templates

http://office.microsoft.com/en-ca/templates/results.aspx?u=call+centre&av=TPL000

if this helps please click yes, thanks