Hi Malcolm,
I am glad to hear you figured out the issue is caused by the data registry
key.
Word safe mode is a general troubleshooting step for Word problems and we
can troubleshoot most Word issues with this command.
If you encounter any issues in the future, feel free to start a new thread
here, we can discuss the problem together again.
Regards,
Daisy Cao
Microsoft Online Support
Microsoft Global Technical Support Center
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Status Bar Disappeared In Word 2007
| thread-index: AcoKxphovXQJV7DESf+ZnnTIk8lrZw==
| X-WBNR-Posting-Host: 78.147.236.140
| From: =?Utf-8?B?RGVsbCBCb3k=?= <
[email protected]>
| References: <
[email protected]>
<#
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: RE: Status Bar Disappeared In Word 2007
| Date: Wed, 22 Jul 2009 05:19:01 -0700
| Lines: 187
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
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| charset="Utf-8"
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| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71848
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Daisy,
|
| I didn't get your second posting before I left for the day yesterday but
the
| problem was resolved by deleting the Word data registry key. Because I
didn't
| get your advice I didn't check the COM add-ins but if this happens again
I
| will do so.
|
| I've kept the link to KB921541 which is a very useful article.
|
| I think we can close this one, thanks again for your help,
| Malcolm
|
|
|
| ""Daisy Cao [MSFT]"" wrote:
|
| >
| > Hi Malcolm,
| >
| > Thank you for your update.
| >
| > If the issue disappears in Word safe mode. We can troubleshoot the
issue
| > further with following steps in the article 921541:
| >
| > Delete the Word Data registry key
| > Delete the Word Options registry key
| > Rename the Normal.dot or Normal.dotm global template file
| > Disable the Startup folder add-ins
| > Delete the COM add-ins registry key
| > Determine which COM add-in program is causing the problem
| >
| > 921541 How to troubleshoot problems that occur when you start
or
| > use Word 2007, Word 2003, or Word 2002
| >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;921541
| >
| > Please start to troubleshoot the issue with normal.dot and the
data/options
| > registry. Then you may check the COM add-ins to figure out the root
cause.
| >
| > Regards,
| >
| > Daisy Cao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Status Bar Disappeared In Word 2007
| > | thread-index: AcoJKy8vnVL6Hy5gSl23807Gf/DlVA==
| > | X-WBNR-Posting-Host: 78.147.236.140
| > | From: =?Utf-8?B?RGVsbCBCb3k=?= <
[email protected]>
| > | References: <
[email protected]>
| > <#
[email protected]>
| > | Subject: RE: Status Bar Disappeared In Word 2007
| > | Date: Mon, 20 Jul 2009 04:14:01 -0700
| > | Lines: 95
| > | Message-ID: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| > | Newsgroups: microsoft.public.office.misc
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71747
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.office.misc
| > |
| > | Hi Daisy,
| > |
| > | Thank you for your post, it's good to hear from you again.
| > |
| > | I am going to see my customer tomorrow and will try starting Word in
safe
| > | mode.
| > |
| > | If the Status Bar appears in safe mode I plan to try renaming the
Normal
| > | template (to eliminate corruption of this template) and if that
doesn't
| > work
| > | I will rename the Word data key in the registry to see if this is the
| > cause.
| > |
| > | If both of these don't work or if I find that the Status Bar doesn't
| > appear
| > | in safe mode I will try repairing Word.
| > |
| > | The customer tells me that she is running Word in Print Layout view.
She
| > | can see the Status Bar in the other Office apps she is running.
| > |
| > | I will get back to you after 18:00 British Summer Time tomorrow.
| > |
| > | Kind regards,
| > | Malcolm
| > |
| > |
| > | ""Daisy Cao [MSFT]"" wrote:
| > |
| > | >
| > | > Hi,
| > | >
| > | > Glad to see you again.
| > | >
| > | > I understand the status bar of your customer's Word 2007 SP1
disappears.
| > | >
| > | > First, let's try Word safe mode:
| > | >
| > | > Click start, click run, type "winword /a", could we see the status
bar
| > now?
| > | >
| > | > Also, I noticed a article for Word 2003 and please check if your
| > customer
| > | > is on Full Screen Mode:
| > | >
| > | > Your toolbars are missing, your menu bar is missing, or your
| > personalized
| > | > settings are not retained when you start Word
| > | >
http://support.microsoft.com/kb/291484
| > | >
| > | > If the issue persists in word safe mode, let's try to repair Office
to
| > test
| > | > the issue.
| > | >
| > | > Please also let me know if your customer could see status bar in
other
| > | > Office 2007 applications such as Excel?
| > | >
| > | > Regards,
| > | >
| > | > Daisy Cao
| > | >
| > | > Microsoft Online Support
| > | > Microsoft Global Technical Support Center
| > | >
| > | > ====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > ====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Status Bar Disappeared In Word 2007
| > | > | thread-index: AcoGI9xhL+n3KcZBTRqOyzsVMYPkMQ==
| > | > | X-WBNR-Posting-Host: 78.147.236.140
| > | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <
[email protected]>
| > | > | Subject: Status Bar Disappeared In Word 2007
| > | > | Date: Thu, 16 Jul 2009 07:44:02 -0700
| > | > | Lines: 5
| > | > | Message-ID: <
[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| > | > | Newsgroups: microsoft.public.office.misc
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71599
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.office.misc
| > | > |
| > | > | A customer running Microsoft Word 2007 SP1 has contacted me, the
| > status
| > | > bar
| > | > | has recently disappeared and she wants to get it back, can anyone
| > help?
| > | > |
| > | > | Please note that I have re-posted at the suggestion of Microsoft
| > TechNet
| > | > | customer services and I am awaiting a response from MSFT.
| > | > |
| > | >
| > | >
| > |
| >
| >
|
