STDRET

[Debra Shiver]

I have down loaded the SP3 and it is asking for a file that is not on the
origianl CD. How can get this update to work?

 

[Eric A.]

It sounds like there is a good chance that your Local Installation source has
a problem and that is why Sp3 is having an issue. We would need further
information to be sure.


Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download the Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

 

[Doug Jessen]

[slight correction] The command line would need to be:

msiexec /p C:\Patch\MAINSP3.msp /l*v c:\patch\Log.txt /qb

Otherwise you will most likely get the error: "the patch package could not
be found."

Regards,

Doug Jessen
Microsoft Office Deployment

 

[Eric A.]

In my testing I haven't found that to be true. Since we are changing the path
at the command prompt to c:\patch in step 4, I haven't needed to use the full
path in step 5 or 6.

I just tested these steps without using the full path for step 6 again, and
it worked fine for me.

--
Eric Palm
MSFT Office Setup

[slight correction] The command line would need to be:

msiexec /p C:\Patch\MAINSP3.msp /l*v c:\patch\Log.txt /qb

Otherwise you will most likely get the error: "the patch package could not
be found."

Regards,

Doug Jessen
Microsoft Office Deployment