Still Can't use Office Web Update

[Robert]

Did everyting you said it still does not work.

I upgraded from win 98 win xp pro some time ago
I also upgraded from office 2002 to office 2003 not very
long ago.

-----Original Message-----
Okay, then try this:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.

Could you tell me if you upgraded from Windows 95 or 98 to Windows XP?

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.


Did all that and goes to about 40% and it still gives me
the same response.
http://office.microsoft.com to the
http://office.microsoft.com/OfficeUpdate/ to perform


.

..

 

[Susan Ramlet]

Hi, Robert,

Try one more registry set:

1. On the Start menu, click Run.
2. In the Open box, type "Regedit" (without the quotation marks) and then
click OK.
3. Locate and expand the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products
4. Below the \Products key, select each 32-character {GUID} until you find
the one whose ProductName value matches your version of Office.
5. With the 32-character {GUID} for your Office product selected, export
this entry for backup.
6. Then please delete the entry from your computer. Restart computer.
7. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
8. After installation, please check the issue again.


--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.




Did everyting you said it still does not work.

I upgraded from win 98 win xp pro some time ago
I also upgraded from office 2002 to office 2003 not very
long ago.

-----Original Message-----
Okay, then try this:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.

Could you tell me if you upgraded from Windows 95 or 98 to Windows XP?

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.


Did all that and goes to about 40% and it still gives me
the same response.
http://office.microsoft.com to the
http://office.microsoft.com/OfficeUpdate/ to perform


.

..