Still getting error message trying to activate Outlook

[Tom]

Hello, again, fellow Microsoft users.

I ended up using the phone number to activate Office Home and Student. Went
through the entire process--keyed in the seven batches of numbers on my
screen as well as the seven groups of numbers the mechanical lady
provided--and clicked "enter". There was no error message, so the mechanical
lady said my activation was successful. But, when I open Outlook I get the
screen asking for my Product Key. When I type in that, I get the dang error
message again. ("Wrong product key" blah, blah, blah.)

Am I activated, or not?? Will I lose functionality in Outlook after my
remaining four uses? Can anyone help?

Tom

 

[Tom]

Me again.

I realize that I have a Outlook Express on my computer (on the hard drive,
anyway), but it's not functioning. Could that be confusing the new Outlook?
Odd how I supposedly got activated by phone, but am still getting the
activation/configuration prompt when I launch Outlook.

I reviewed the instructions provided by Microsoft in the article posted
under support (..../kb/919895). When ahead and deleted the .dat file, but
that didn't resolve the issue with Outlook. So I called the 866 #. Still
stumped....

Tom

 

[DL]

Outlook Express is part of IE & the o/s
Outllook is a completely seperate application
Did you have a trial of office installed, & did you install from cd?

 

[Tom]

DL,

Here is what I know: The computer came with IE and Outlook Express. I seem
to recall that OE was supposed to be a trial offer.

I had to purchase the Office Suite, which is fine. As I mentioned before, I
eventually got most of that activated. But I'm still encountering a bugaboo
with Outlook. Office Home and Student 2007 contains a copy of Outlook, which
I decided to launch (made more sense than going with OE, I thought). I've had
difficulty trying to get Outlook activated ever since, although I can use it
by bypassing the activation screen.

The larger problem is that I am running out of free uses of Outlook. (I
believe I'm down to four.) So I'm using web mail to access my e-mail account.
A bit of a hassle, as you know. I need to get this issue with Outlook
resolved once and for all.

Tom

 

[DL]

Well IE and Outlook Express is part of the operating system (in its basic
meaning) niether are an optional extra.

If you have a new PC it is important to find out if you have a trial version
of Office installed.
When you open eg Word, in Help>About what does it say?
In Outlook, Help>About what does it say?
(Its Application Version I'm looking for)

 

[Tom]

Hey, DL.

Thanks for the follow up. I believe I have resolved the matter, but will
wait a few days before declaring victory.

Here's what happened: After loading Home and Student Office I went snooping
around the hard drive for some application files so I could place shortcuts
on the desktop. (I've done this many times before with other software that
didn't place icons on the desktop after loading.)

Much to my wondering eyes did I see a file for Outlook. It wasn't supposed
to be on the Home version of Office 2007, but there it was. So naturally I
opened the file and started using it.

The reason I couldn't activate it is that it's not supposed to be available.
(Why it's on this version of Office, I don't know.) To make matters worse, at
least one of the guys at the store suggested I could use it.

I finally got through to a tech support guy at the store who told me to make
OE (which was loaded on the machine initially) my default browser. I did
that, and so far all is well in paradise. Fortunately, I was able to activate
the Office programs, though I had to call Microsoft to do it.

Happy Tuesday.

Tom

 

[DL]

Office H&S doesnt include outlook, which means that you have a trial version
of Office installed which you should have uninstalled prior to your
installing H&S.
PS OE as your default email application, not browser which is IE