Still have the same old problem.

[billybob]

Running Windows XP Home and Windows 2002

This has truly been a challenge.!

For instance, I have a Word doc. numbering 10 or 12 pages. All the pages
from page 2 on are clean as they should be. Page 1 seems to always have
about a 2½ inch wide black band across the bottom of the page. I can type
inside the black band, but obviously I can't see the text unless I change
the text to a lighter color at that spot. I don't understand what could be
causing this. A couple of you members have tried to help me with this
problem several times in the past, but with no luck. I've tried updating
drivers and even reinstalling Word, but nothing seems to help. Any ideas
anyone, please?

 

[Suzanne S. Barnhill]

Do you have "Different first page" enabled?

 

[JoAnn Paules [MSFT MVP]]

Does this happen in all of your documents or just that one?

 

[billybob]

Thanks, Suzanne! Can you do that? Where?

 

[billybob]

All, JoAnn, but it didn't use to that.

 

[JoAnn Paules [MSFT MVP]]

Have you looked at the same documents on another computer?

 

[Mary Sauer]

Page setup, layout tab...

 

[Suzanne S. Barnhill]

The reason I asked was that, since you're seeing the problem only on page 1,
I thought it might actually be something anchored to the First Page
Header/Footer (which is different from the primary Header/Footer). But if
you are not even aware of this option, it's unlikely that it's enabled.

 

[billybob]

No, I haven't checked out the document on another PC, yet.

Sounds as though no one seems to know much about this problem. I have been
trying the resolve this problem for about a year now with no results. I
can't imagine that this hasn't happened to someone other than just myself.
I'm still hoping someone will know the answer soon. Thanks, Suzanne and
JoAnn. You guys help me more than anyone else it seems. I guess we've got
a real challenge this time, huh?

 

[PopS]

It might help if you respond to your top post in this thread, and
restate the things you have tried or at least eliminated as being
a problem.

You mention you've reinstalled Word: Have you tried a "clean
install" of Word as opposed to just reinstalling it? Save your
Word customizations to a safe place in case it isn't the "fix",
so you can put them all back.

HTH,
PopS

: No, I haven't checked out the document on another PC, yet.
:
: Sounds as though no one seems to know much about this problem.
I have been
: trying the resolve this problem for about a year now with no
results. I
: can't imagine that this hasn't happened to someone other than
just myself.
: I'm still hoping someone will know the answer soon. Thanks,
Suzanne and
: JoAnn. You guys help me more than anyone else it seems. I
guess we've got
: a real challenge this time, huh?
:
: