stop requiring cds to install updates

[Technician Whose Time You Wasted]

Hey, you know what's really dumb? Making me go back to a customer to ask for
their office CDs so I can finish installing your freaking updates. They are
on dial up, and I would love to finish this crap (As it is 1:00 AM) now but I
can't. Because your retarded update system just *has* to require me to
insert a O2K SBE CD. Lord knows every Gateway on the planet came with this
software, or close to it. But whatever, feel free to waste my time and my
life away with your penny-ante bull. As if I couldn't download an iso from
the many illicit sources on the web. The only people you stop with this crap
are your real customers, and I think you are very aware of this. So now I
get to go back to the customer and hope they can find their 5 year old CDs.
And what is the point of installing Microsoft Update on Windows 2000 if it
does not include the Office 2000 updates? Should they not be considered peas
in a pod? And why lead me on by having me look for updates designed for
people without the media, just to then still require the media.

Why not just use the same freakin' Genuine Advantage crap you are using
everywhere else. Checking for media is so 90's.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...3688498c6259&dg=microsoft.public.officeupdate

 

[Milly Staples [MVP - Outlook]]

Thank you for posting, please drive through, and keep driving off the end of
the bridge.

Next!?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Technician Whose Time You Wasted asked:

| Hey, you know what's really dumb? Making me go back to a customer to
| ask for their office CDs so I can finish installing your freaking
| updates. They are on dial up, and I would love to finish this crap
| (As it is 1:00 AM) now but I can't. Because your retarded update
| system just *has* to require me to insert a O2K SBE CD. Lord knows
| every Gateway on the planet came with this software, or close to it.
| But whatever, feel free to waste my time and my life away with your
| penny-ante bull. As if I couldn't download an iso from the many
| illicit sources on the web. The only people you stop with this crap
| are your real customers, and I think you are very aware of this. So
| now I get to go back to the customer and hope they can find their 5
| year old CDs. And what is the point of installing Microsoft Update on
| Windows 2000 if it does not include the Office 2000 updates? Should
| they not be considered peas in a pod? And why lead me on by having
| me look for updates designed for people without the media, just to
| then still require the media.
|
| Why not just use the same freakin' Genuine Advantage crap you are
| using everywhere else. Checking for media is so 90's.
|
| ----------------
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click
| the "I Agree" button in the message pane. If you do not see the
| button, follow this link to open the suggestion in the Microsoft
| Web-based Newsreader and then click "I Agree" in the message pane.
|
|
http://www.microsoft.com/office/com...3688498c6259&dg=microsoft.public.officeupdate

 

[Technician Whose Time You Wasted]

Hey wow. You know what? The suggestion was for Microsoft, not some forum
lurker with nothing better to do at 12:50AM PST. Now you have wasted my time
since I was under the impression that someone posted either a reason why, a
suggestion (besides driving off a bridge, how clever of you), or a me too,
even.

You do realize of course that the Office Update site prompts you ahead of
time for the CD, and if you claim not to have it, forwards you to an Office
Update search that supposedly includes the part normally required from the
CD, right? Then it still goes ahead and demands the CD after downloading the
update? Your time must not be very valuable. Not only do you not mind being
forced to look for old media to install an update, but you have time to add
clutter to a suggestion forum to win some brownie points. Of course, I am
sure you would tell the customer to just upgrade to the latest version of
Office (not that they need it, but hey, what's a couple of hundred dollars to
a community volunteer org., anyway). Go back to reading through the "I can't
get my email" posts in the help section, instead of trolling the suggestion
forum.

 

[Milly Staples [MVP - Outlook]]

Hey Wow! Guess what?? This appears in microsoft.public.officeupdate, a NEWS
GROUP!!

Get a real news reader and get a clue.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Technician Whose Time You Wasted asked:

| Hey wow. You know what? The suggestion was for Microsoft, not some
| forum lurker with nothing better to do at 12:50AM PST. Now you have
| wasted my time since I was under the impression that someone posted
| either a reason why, a suggestion (besides driving off a bridge, how
| clever of you), or a me too, even.
|
| You do realize of course that the Office Update site prompts you
| ahead of time for the CD, and if you claim not to have it, forwards
| you to an Office Update search that supposedly includes the part
| normally required from the CD, right? Then it still goes ahead and
| demands the CD after downloading the update? Your time must not be
| very valuable. Not only do you not mind being forced to look for old
| media to install an update, but you have time to add clutter to a
| suggestion forum to win some brownie points. Of course, I am sure
| you would tell the customer to just upgrade to the latest version of
| Office (not that they need it, but hey, what's a couple of hundred
| dollars to a community volunteer org., anyway). Go back to reading
| through the "I can't get my email" posts in the help section, instead
| of trolling the suggestion forum.

 

[Peter Foldes]

Clueless in CDO o)

 

[Technician Whose Time You Wasted]

Oh, so what you are really trying to do is clutter a newsgroup? Funny,
Microsoft had a link to this "Newsgroup" as a place to file "Suggestions" for
Microsoft. Nowhere did it have a link, which would have triggered
maybe a crusty old version of Agent, which I used to use more regularly about
6 years ago. What do you know, a News Reader.

So maybe even more charming than an Office Update requiring 2 pieces of
media (yes, it wanted the other disk for Publisher, too, just in case the
customer somehow stole Publisher but not the rest of Office SBE?) is the fact
that Microsoft is now masquerading a newsgroup as a "Suggestion" box which
requires a Passport login. Funny, I never used to have to use Passport to
access Newsgroups before this.

But more importantly, it is good to see that Microsoft's MVPs are on the
job. Instead of saving your energy to answer someone's question, you chose
to add a snide comment to what was obviously a complaint directed at
Microsoft. Which was, despite your effort to paint it otherwise, not a
trolling comment, but a venting of frustration over the lack of a common
sense implementation of an update program. Media is for installation.
Online updates are downloadable, and should not require assistance from the
original media. After all, it is an update. When I update Windows 98, ME,
2000, or XP, I am not prompted to insert a CD. Why should I then be forced
to ante up an Office CD, which had been filed away for at least 4 years, to
perform a service pack update which probably partly addressed security
vulnerabilities discovered since the release of SR-1.

Now, I am not using a news reader to access this, so maybe you don't see
this, but at the top of the first comment in this "discussion" I see a little
"chat" icon with a comment next to it saying "Suggestion for Microsoft"
(which I don't remember typing, so I'll assume MS autoinserted that {though
it was 1:00AM, I could be wrong}). Nowhere does it say, "Hey, Random MVP,
try to say something clever and ignore the part at the bottom that says:

This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane."

Reading comprehension not one of your strong points, is it? Did you vote,
BTW, or was your brain too busy pondering Exchange/Outlook issues? Maybe
your Newsreader doesn't support voting. I certainly don't remember such a
function on mine. But then again, you must be using Outlook, and I am sure
MS has integrated that for you.

John Q. Public


I could try to be clever, but it is just a quote so why bother:
"Hey Wow! Guess what?? This appears in microsoft.public.officeupdate, a NEWS
GROUP!!

Get a real news reader and get a clue."

 

[Milly Staples [MVP - Outlook]]

Feel better now?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head-scratching, Technician Whose Time You Wasted asked this
group:

| Oh, so what you are really trying to do is clutter a newsgroup?
| Funny, Microsoft had a link to this "Newsgroup" as a place to file
| "Suggestions" for Microsoft. Nowhere did it have a link,
| which would have triggered maybe a crusty old version of Agent, which
| I used to use more regularly about 6 years ago. What do you know, a
| News Reader.
|
| So maybe even more charming than an Office Update requiring 2 pieces
| of media (yes, it wanted the other disk for Publisher, too, just in
| case the customer somehow stole Publisher but not the rest of Office
| SBE?) is the fact that Microsoft is now masquerading a newsgroup as a
| "Suggestion" box which requires a Passport login. Funny, I never
| used to have to use Passport to access Newsgroups before this.
|
| But more importantly, it is good to see that Microsoft's MVPs are on
| the job. Instead of saving your energy to answer someone's question,
| you chose to add a snide comment to what was obviously a complaint
| directed at Microsoft. Which was, despite your effort to paint it
| otherwise, not a trolling comment, but a venting of frustration over
| the lack of a common sense implementation of an update program.
| Media is for installation. Online updates are downloadable, and
| should not require assistance from the original media. After all, it
| is an update. When I update Windows 98, ME, 2000, or XP, I am not
| prompted to insert a CD. Why should I then be forced to ante up an
| Office CD, which had been filed away for at least 4 years, to perform
| a service pack update which probably partly addressed security
| vulnerabilities discovered since the release of SR-1.
|
| Now, I am not using a news reader to access this, so maybe you don't
| see this, but at the top of the first comment in this "discussion" I
| see a little "chat" icon with a comment next to it saying "Suggestion
| for Microsoft" (which I don't remember typing, so I'll assume MS
| autoinserted that {though it was 1:00AM, I could be wrong}). Nowhere
| does it say, "Hey, Random MVP, try to say something clever and ignore
| the part at the bottom that says:
|
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click
| the "I Agree" button in the message pane. If you do not see the
| button, follow this link to open the suggestion in the Microsoft
| Web-based Newsreader and then click "I Agree" in the message pane."
|
| Reading comprehension not one of your strong points, is it? Did you
| vote, BTW, or was your brain too busy pondering Exchange/Outlook
| issues? Maybe your Newsreader doesn't support voting. I certainly
| don't remember such a function on mine. But then again, you must be
| using Outlook, and I am sure MS has integrated that for you.
|
| John Q. Public
|
|
| I could try to be clever, but it is just a quote so why bother:
| "Hey Wow! Guess what?? This appears in
| microsoft.public.officeupdate, a NEWS GROUP!!
|
| Get a real news reader and get a clue."

 

[jb]

This person is a fool.

 

[garfield-n-odie]

No arguments from me.

jb gazed at the mirror and thought:

 

[Lawrence Garvin \(MVP\)]

It always scares me that people like the OP even have customers.

Such unfortunate clients. . . .

 

[Ron in Oakland]

Since I rebuild systems often, planning ahead, I load the install disk image
on a drive other than the C drive and install Office from there. If I have
to, I then ghost the whole drive including the logical d drive where I keep
all the install disk that require it.

 

[burger2go]

:
Making me go back to a customer to ask for their office CDs so I can finish
installing your freaking updates...<<
--

Hi TWTYW..

I must say that I agree with you on this. It is a real PIA indeed. I am
new to this forum, so not quite sure what MVP means, but I would think it
would be someone who is to respected for their genuine contributions to help
someone out, not some lame smart ass who has nothing better to do than flame
someone with a legit complaint.

Millie...If you have someting constructive to say then by all means do say
it, but when you have nothing to say, you should say nothing - unless of
course you get some kinky gratification just seeing something you wrote being
exposed to the public.

I thought the purpose of these forums is to get help when microsoft is too
important to provide a number or an email address to 'talk' to a real MS
person without havingn to pay for that privledge. It always amazes me that
the little guys struggling to survive in this business, will go all out to
help a customer but someone like microsoft has to resort to forcing people to
take the slow route of online help, only to run into the likes of Millie
Staples (MVP). But wait, perhaps my interpretation of MVP was incorrect.
Perhaps it really means Most Vile Person - that would certainly make sense.

In any case, I have been choked at Microsoft many times and although it does
not seem to do any good (hey I'm just one person), it does feel good to vent
that frustration. For all that responded to this thread in a negative way, I
hope that soon, very soon, your system crashes and you need help and when you
ask for it, you get the same kind of responses that you gave here.

Time to grow up and recognise that a request for help is something to be
respected - not flamed for.

burger2go
"takin'''' it one byte at a time"