Stopped working on both computers - again

[laserguy]

I posted on 12/3 about my account not working on either of my computers and
posted the error messages I got. I was told my Groove account was probably
corrupted, to open a new account and have another member invite me to the
workspaces. This appeared to temporarily solve the problem but I now have two
new issues.

1. I am now getting the same error messages I received before and my account
is not working again.

2. I was the only manager for one of the workspaces. How can I get access to
some of the information only the manager had in that workspace?

It seems outside normal probability that I would have two accounts corrupted
in such a way as to give identical errors in so short a period of time so I'm
assuming either that was either not the real problem before or that it was
only a portion of the problem. Any ideas??? Thanks

 

[Sara Xue]

Hi,

This is Sara agian. I'm sorry to hear that you encountered this issue agian.
First, of all, let's try to backup the account and the workspaces. If you
still can log on your Groove and open the workspace which you are the only
member in it, please invite one of /some of your contacts into the space so
that the data can be saved on their computer. In addition, please save your
account as a .grv file to backup your account. If you cannot access your
account and spaces, I'm afraid that you may lost the data in the space which
you are the only member in it.

Then, please perform the following steps on one of your computer:

Step 1:
=======
Log in the administrative account of your computer. I would like to suggest
you can run the Groove clean utility first. This will remove all account
information from this device. This information will be recoverable and the
account will need to be restored from a backup or a new account will need to
be created. To run the groove clean utility, completely shut down Groove via
the icon in the system tray. Click the Windows Start button and choose Run.
Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe. In the Run box, add "-all" to the end of the command line,
so it reads:

"C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe" -all

Click OK.

After the process complete, restart your computer.

Then please perform next step:

Step 2:
=======
Log back in the administrative account of your computer. Uninstall Groove
from Add/Remove Programs. Reboot the computer. Open Windows Explorer and
check for the following folders, if they exist, please right click the
folders and rename them:
C:\Program Files\Groove Networks
C:\Documents and Settings\All Users\Application Data\Groove Networks
C:\Documents and Settings\%username%\Local Settings\Application Data\Groove
Networks

Note: You can add "_OLD" (without quotation marks) to the original folder
name as the renamed name.

Then please perform next step:

Step 3:
======
Click Start, Run and type regedit. Click OK. Look for the following registry
key:

HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks

If this key is present, rename it. Exit the registry editor tool. Reboot the
computer.

Then please perform next step:

Step 4:
======
Log in the administrative account of your computer, and reinstall Groove
3.1. If your company has your own Enterprise Management Server to manage
Groove Accounts, please contact your Groove Admin to send the installer to
you. If your Groove account is un-managed, please download the setup.exe file
from the following URL:

Full Install file link:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

Do not set up any account. Upon completion of the install, reboot and log
back in the administrative account. This will ensure that all dlls are
registered. When groove starts you should be prompted for an account
information. Select using the existing Groove account and restore your old
account with the archive account file:

Please refer to the following article to restore the saved account and
download the data back:

Restore account:

http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm

Downloading workspace data from another computer or workspace member

http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm

Test this issue agian on the computer. Is this issue resolved? if so, please
perform the same steps on the another computer. Let me know the results.

 

[laserguy]

Ok...I followed your steps one by one. At first it looked like everything was
going to be fine, but within a few minutes it did not work again. File
sharing spaces work fine, but workspaces do not.
When a colleague first invites me to a workspace everything appears normal.
Once I closed out and rebooted the machine, however, I was back to the
original problem - only with some different symptoms. This time the web links
tab does not work whereas it did before. But the discussions tab that did not
work before works this time. In both cases only one tab works. Everything
else is just blank.
The other difference is that I do not get error messages as consistently as
I did before...just the blank areas where there should be data.
HELP!!!