Stops Working

L

Lainey

Hi, Every time I close down Office Outlook 2007 I get an error message saying
that microsoft office outlook has stopped working and microsoft are
collecting information on the problem.
Does anyone know whyit is doing this?
 
M

Milly Staples [MVP - Outlook]

Some common reasons why Outlook will not shut down completely when you click either the X or Exit, this also produces the error you are seeing:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail.
7. Skype - upgrade to the newest version
8. Infuzer
9.iTunes

Try opening Outlook in Safe mode and disable all of your add-ins. Then restart Outlook normally and enable each add-in one by one (completely closing outlook between actions) and see which one is causing the error when you close.



--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Lainey asked:

| Hi, Every time I close down Office Outlook 2007 I get an error
| message saying that microsoft office outlook has stopped working and
| microsoft are collecting information on the problem.
| Does anyone know whyit is doing this?
 
L

Lainey

Sorry to be so thick, but I don't know what the add ons are and how to
disable them.
 
M

Milly Staples [MVP - Outlook]

Tools->Trust Center.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Lainey asked:

| Sorry to be so thick, but I don't know what the add ons are and how to
| disable them.
|
|| Some common reasons why Outlook will not shut down completely when
|| you click either the X or Exit, this also produces the error you are
|| seeing:
||
|| 1. PDA synchronization software with your PDA in the cradle.
|| 2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
|| support for an alleged fix.
|| 3. Franklin-Covey Plan Plus!
|| 4. COM Add-ins.
|| 5. Mail reminder add-ins that keep a stub of Outlook open in the
|| background to check for new mail and fire reminders.
|| 6. Anti-virus/firewall programs that are set to scan incoming and
|| outgoing mail.
|| 7. Skype - upgrade to the newest version
|| 8. Infuzer
|| 9.iTunes
||
|| Try opening Outlook in Safe mode and disable all of your add-ins.
|| Then restart Outlook normally and enable each add-in one by one
|| (completely closing outlook between actions) and see which one is
|| causing the error when you close.
||
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Lainey asked:
||
||| Hi, Every time I close down Office Outlook 2007 I get an error
||| message saying that microsoft office outlook has stopped working and
||| microsoft are collecting information on the problem.
||| Does anyone know whyit is doing this?
 

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