strange characters in Excel

[Stingray]

A user in my network complains then after working sometime in excel
(10-15 minutes) he starts receiving strange characters when typing, like
if he presses the S key A will be written or some other special
character this at the same time also happens with other keys as well.
other products in Office suit runs ok.
Now when i connect to his workstation remotely i don't face this problem
when typing on his screen via my remote control software (VNC)

what can be the problem ?

regards

 

[Dave Peterson]

How about an off the wall guess?

The user turned on speech to text (tools|Speech in xl2003 menus).

And a less strange idea...the keyboard is bad. Maybe swapping a keyboard to
test would be a good idea.

 

[Shane Devenshire]

Hi,

Also, my experience with "the user complains" is that you need to verify:

1. That what they claim is happening is happening
2. You need to see what they are doing from the time they start Excel till
the time when the problem occurs.
3. Does the same problem happen in other software on the machine (if not -
not a keyboard problem)

Users tend to leave out some things in their discussions of problem which
are insignificant to them but critical to solving the problem.

The face the the problem kicks in after 15 minutes suggests a user issue,
bad hardware (overheating) or....