Strange fatal error that I can't debug

[Gary Hillerson]

I've got a commercial word template that includes a very large VBA
code base.

When I released a new version in the summer, i started getting reports
of people crashing word whenever they reopen a document that was
created based on my template. They can create and save the document,
but reopening it crashes Word. This only happens in Word 2000. It can
be fixed by having the user install updates to Office 2000, which is
great, but some users get pretty angry before they find out about the
fix.

This didn't happen in earlier versions of my template, so obviously I
introduced a change in the most recent version that triggers some
underlying Word 2000 instability. I've tried to debug it, figuring
there must be something in the file structure that relates to a Word
2000 bug, but Word crashes before it ever gets to my AutoOpen
function, so I don't know how to even see the problem happen.

Any suggestions for investigating this bug? Is there a way to set a
breakpoint earlier in the process of Word opening an existing
document?

thanks in advance,
gary hillerson

 

[Perry]

so obviously I

introduced a change in the most recent version that triggers some
underlying Word 2000 instability.

In my experience, it mostly comes down to a mistake I made as opposed to an
instability of the application I'm programming for ...
At least, I always investigate my change first before ever getting to the
point of accusing the target application.
That's usuallly the last option to investigate or the last conclusion
...................

So what's the change you implemented?
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Krgrds,
Perry

System parameters:
POS: WinXP SP2
MSO: MSOffice 2003 SP2
DEV: VS8 (dotnet)
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