strange hanging behaviour of word and excel

[denis]

Dear, All. I use PB G4 with 2GB of RAM, Tiger 10.4.2 , latest security
update and Office 2004 11.1 all updated to latest . After last security
update , whenever I work in word , and do a save as document , and
select a folder by pressing a key to get to correct folder for save as
, word hangs on me as well excel . I can see error reporting started
but is also hands so as a result I need to force quit both and loose
all my documents . Do you have any idea how to fix it ? appreciate all
help .

 

[CyberTaz]

Hi Dennis-

Have you run Disk Utility to repair disk permissions since the last
security update? If not, try that first, then log out/log in & see if
that helps. BTW- OS X is very particular about the permissions issue.
Its recommended that you at least run it after any install of anything.

HTH |:>)

 

[denis]

did run these sevral times and reboot I am upset with word , hanging
all time when do save as , how I do save as is usually on left side I
pickup need folder and then type first letter of interested folder and
then it hangs I did have these problem before long time in Windows
world but their it was too many directories maybe here is the same case
I got a bit many directories but comeon these is Mac Unix on NTFS

 

[CyberTaz]

I don't know what to tell you, denis. I tried in both Word & Excel without
having the same problem, nor have I seen it occur elsewhere.

Have you tried Apple Discussions?

Regards |:>)

 

[Daiya Mitchell]

That does sound like a very odd problem, especially since the Save As dialog
is not wholly generated by Word or Excel.

Denis, if you *don't* type a letter to select a folder, does it still hang?
That is, can you use the cursor or the mouse and prevent this problem?

standard troubleshooting tips linked on these pages:
http://www.mcgimpsey.com/macoffice/
(a couple links to follow)

For Word
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

 

[John McGhie [MVP - Word and Word Macintosh]]

Ah hah! Now there's a clue...

Mac Unix on NTFS? You are accessing a Windows NTFS File server from your
Mac? You have a deeply-nested directory structure? With lots of
directories? Some of those directories contain photos? And you are in
thumbnail View?

Yep: It WILL be slow... You are asking the file server to read every file
in every directory to make up the thumbnail images, then send all that
information back across the network, where it all has to be converted to the
Mac display.

Try this: Go into Terminal and navigate the directories from there?

Bit faster? Turn those thumbnails off

Cheers

did run these sevral times and reboot I am upset with word , hanging
all time when do save as , how I do save as is usually on left side I
pickup need folder and then type first letter of interested folder and
then it hangs I did have these problem before long time in Windows
world but their it was too many directories maybe here is the same case
I got a bit many directories but comeon these is Mac Unix on NTFS

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[Rob Daly [MSFT]]

It sounds like you are experiencing an Apple problem that appeared in Tiger
caused by ATSUI. Apple have recently release 10.4.3 which purportedly fixes
this problem. If you still experience the issue after an upgrade, please
reply to this thread.

Thanks,


--
Rob Daly
Macintosh Business Unit
Word Test

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this e-mail address. It is for
newsgroup purposes only.

Find out everything about Microsoft Mac Newsgroups at:
http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups
Check out product updates and news & info at:
http://www.microsoft.com/mac