B
Barton
I'm running Windows 2000 with AD in mixed mode and have Exchange 5.5
as our mail server with service pack 4. Here's the deal:
End user (office manager) is running Outlook 2000.
We have a separate mailbox that the entire office uses strictly as a
shared calendar.
The office manager clicks on shared calendar and goes to set up a new
Appointment.
She then selects the recipients of the Appointment request which
happens to be a distribution list for all employees in the office
(this is a small office).
Office manager sends the appointment request.
Other users receive new Appointment request, open it, and click
ACCEPT.
Outlook then sends the message back to the distribution list that it
was sent to and to another individual within the office who is already
on the distribution list. What should happened (I think) is that the
reply (ACCEPT) should go directly to the Inbox of the shared calendar
from which the Appointment was created and it should also update the
actual appointment itself with attendee response information.
What I've looked into:
Checked Exchange message tracking logs and verified that the office
manager is in fact sending the request out as the shared calendar and
no one else.
No server rules exist for the shared calendar.
No Delivery Option have been added exist for shared calendar in
Exchange settings.
No SET AS REPLY ADDRESS info is listed for shared calendar,
distribution list, or any other mailbox that I can see.
Users are not editing and/or modifying recipients when returning
ACCEPT message. They are simply clicking ACCEPT. I verified this with
a new test account as well as my personal account.
Message tracking logs show that the original Appointment is being sent
from the shared calendar's directory name. When I goto ACCEPT and
reply to the message, my response first goes to the directory name of
the shared calendar, then, the next lines of Message Tracking shows my
directory name forwarding the ACCEPT to the distribution list that the
original appointment was sent to and to another user.
Question: Since I cannot find anywhere in Outlook or Exchange any rule
that would cause this problem, is it possible that directory services
has gotten "messed up" and is inadvertently forwarding the ACCEPT
messages to the wrong directory names? I've read that if Post Office
names are similar that Exchange/Outlook may get confused….is this
true.
I'm planning on recreating the calendar…I personally think this is a
directory issue but I'm curious as to what anyone else may think…
Any and all help is welcome…Thanks,
Bart
(e-mail address removed)
as our mail server with service pack 4. Here's the deal:
End user (office manager) is running Outlook 2000.
We have a separate mailbox that the entire office uses strictly as a
shared calendar.
The office manager clicks on shared calendar and goes to set up a new
Appointment.
She then selects the recipients of the Appointment request which
happens to be a distribution list for all employees in the office
(this is a small office).
Office manager sends the appointment request.
Other users receive new Appointment request, open it, and click
ACCEPT.
Outlook then sends the message back to the distribution list that it
was sent to and to another individual within the office who is already
on the distribution list. What should happened (I think) is that the
reply (ACCEPT) should go directly to the Inbox of the shared calendar
from which the Appointment was created and it should also update the
actual appointment itself with attendee response information.
What I've looked into:
Checked Exchange message tracking logs and verified that the office
manager is in fact sending the request out as the shared calendar and
no one else.
No server rules exist for the shared calendar.
No Delivery Option have been added exist for shared calendar in
Exchange settings.
No SET AS REPLY ADDRESS info is listed for shared calendar,
distribution list, or any other mailbox that I can see.
Users are not editing and/or modifying recipients when returning
ACCEPT message. They are simply clicking ACCEPT. I verified this with
a new test account as well as my personal account.
Message tracking logs show that the original Appointment is being sent
from the shared calendar's directory name. When I goto ACCEPT and
reply to the message, my response first goes to the directory name of
the shared calendar, then, the next lines of Message Tracking shows my
directory name forwarding the ACCEPT to the distribution list that the
original appointment was sent to and to another user.
Question: Since I cannot find anywhere in Outlook or Exchange any rule
that would cause this problem, is it possible that directory services
has gotten "messed up" and is inadvertently forwarding the ACCEPT
messages to the wrong directory names? I've read that if Post Office
names are similar that Exchange/Outlook may get confused….is this
true.
I'm planning on recreating the calendar…I personally think this is a
directory issue but I'm curious as to what anyone else may think…
Any and all help is welcome…Thanks,
Bart
(e-mail address removed)