Strange Line Appearing in Document...

[Mathazzar]

Hi there!

I decided to use Office for Mac as my tool for designing a poster to advertise a play that I'm premiering soon, but for some reason a bizarre white line appears in the template which I can't seem to remove.

When I open the Project Gallery and navigate to Events and pick Theatrical Poster, it looks fine in the little preview window. But as soon as the template opens in Word, I get this thin white line that comes up diagonally from the bottom left of the document and extends a couple of inches at an angle.

I'm not sure what it is, because I can't seem to select it in any way and I haven't yet been able to make it go away by choosing not to view margins, rulers, etc.

I've also tried printing to see if it's maybe something that only shows up on-screen, but the printout has it too. This includes saving as PDF -- it's still there.

I'm sure there's some simple explanation and a way to remove it that I've just not come across yet, so I would appreciate any advice. I need my poster fairly soon...

Thank you in advance!

 

[CyberTaz]

Sorry, but I can't reproduce this - docs based on that template have no such
line here, so I'm not sure what's going on. Margins, borders, rulers &
guides would not be the issue because they are all either horizontal or
vertical - none of them run diagonally.

Have you tried generating more than just the one doc on that template? Does
the same thing happen in each one or is it just the one doc? If it happens
in all there is something corrupt about your copy of template. If it's just
the one file it may be fixable.

It must be either a drawn line or the edge of some type of shape. That
template has no shapes in that area so I'm thinking line. You might try
switching to Print Layout View (OK the message that pos up when you do) then
View> Header & Footer to see if you can select & delete the line from there.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Ritika Pathak [MSFT]]

Hi There,

Besides all the great suggestions that Bob mentioned below, you could also
go to the template's Master page (click on Master tab at bottom-right corner
of Publishing Layout View document window) and see if the white line is
displayed and "selectable" in the master page. If so, deleting this line
from master should fix this issue.

If that is not the case, you can also check in the Normal template
(~/User/Library/Application Support/Microsoft/Office/User Templates/)
provided the white line appears in every new document. Either ways, let us
know your findings and we can try to diagnose this further, if required.

Thanks,
Ritika Pathak

Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove "ONLINE" for all replies)
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Mathazzar]

Hey guys!

I'm sorry for the late reply - I was having some issues accessing this site the other day.

In any case, I've just meticulously gone over all of your suggestions, and here are my results:

It seems that it is only this template that has the mysterious line, because it appears on every document that I create from it. Other templates I'm not having this issue with, for whatever reason.

Having discovered that, I switched to the Print Layout -> Header/Footer view, and tried to select the line from there, but it still wasn't selectable in any way.

Moving along, I switched to the Master page as instructed, but the line remained stubbornly un-selectable.

So, as it stands, my line is still there, and in order to deliver the completed poster on time, I had to export as a PDF, open it in Acrobat, save as a TIFF, open in Photoshop, manually remove the line with the eyedropper every few pixels to keep the colours right (darn gradient background ) and then finally save as a final draft PDF file.

....Clearly not the most convenient of methods. No problem though, I'd just like to find some solution for this so that any future documents I make using this template do not have to undergo the same painfully tedious production procedure.

Thanks for all the help!

 

[CyberTaz]

This sounds like a real poser Does the line appear in any other documents
(based on Normal or a different template)?

I'd ask you to send me a copy, but I have a feeling that Ritika will do so -
the folks at MS have far better skills than I for diagnosing such things. If
that doesn't happen, though, I'd be glad to take a look.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Beth Rosengard]

Have you tried uncorrupting the template itself? If not, navigate to the
template in the Finder. (You didn't say what version of Office you're using
so I can't give you the exact path. Search for the My Templates folder.)

Open the template. Click on the ¶ to show hidden formatting marks. Copy
all but the very last paragraph mark. Paste into a blank new document and
Save as a template. Give it a different name from the original one for now.

Any help?

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>