Strange Outlook Attachment Problem....Please help...

[Jim Smith]

We have been running into an issue with several of our end user
Outlook attachment decoding. We have an AIX (IBM unix) server that
sends out reports automatically via email. These reports can be
either a .pdf, .rtf, or plain text file. The problem is when some
users (ones who have outlook 2000) receive these emails, they get the
full ASCII uuencode file in the body of the email message (no matter
what file type pdf, rtf or txt) and not as an attachment. I have
tried multiple updates, and nothing seems to work out.

My research on the net just tells me to use mime encoding. That’s not
possible with our AIX server, which only uses uuencode for
attachments. The weird thing is, when said users forward me the
email, it shows up with the correct attachment on my end (I’m using
Outlook 2003), and then when I forward it back to them, they can then
see the attachment correctly. So this leads me to believe that their
outlook client is having issues decoding uuencode attachments. I know
I can have the user’s manually decode the attachment, but that really
isn’t an efficient solution.


Things that I know are true:

It’s a Client side issue. Nothing with accounts, because we used same
accounts on different systems and the attachment shows up fine.
Installing a newer version of outlook for the user does not work
either. I have installed Outlook 2003 on several of the effected
users and the same issue occurs. Registry problem?
Full format of the system works! Is a solution, but not a very
efficient one either.

Thanks for any help you can offer....
-Jim

 

[Dr. VanNostrin]

BUMP !!

Am I invisible here? No MVPs have any suggestions?

 

[Milly Staples [MVP - Outlook]]

No, not invisible, but others who regularly answer questions here may not
have experience with AIX systems, sending automated reports, etc. so you
should not expect an answer for such a specific situation that is not the
norm.

I would suggest that you consult with your AIX supplier as well as Microsoft
Product Support Services for an answer to your situation.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Dr. VanNostrin asked:

| BUMP !!
|
| Am I invisible here? No MVPs have any suggestions?
|
| On Wed, 01 Feb 2006 16:52:58 -0500, Jim Smith <[email protected]>
| wrote:
|
||
|| We have been running into an issue with several of our end user
|| Outlook attachment decoding. We have an AIX (IBM unix) server that
|| sends out reports automatically via email. These reports can be
|| either a .pdf, .rtf, or plain text file. The problem is when some
|| users (ones who have outlook 2000) receive these emails, they get the
|| full ASCII uuencode file in the body of the email message (no matter
|| what file type pdf, rtf or txt) and not as an attachment. I have
|| tried multiple updates, and nothing seems to work out.
||
|| My research on the net just tells me to use mime encoding. That’s
|| not possible with our AIX server, which only uses uuencode for
|| attachments. The weird thing is, when said users forward me the
|| email, it shows up with the correct attachment on my end (I’m using
|| Outlook 2003), and then when I forward it back to them, they can then
|| see the attachment correctly. So this leads me to believe that their
|| outlook client is having issues decoding uuencode attachments. I
|| know I can have the user’s manually decode the attachment, but that
|| really isn’t an efficient solution.
||
||
|| Things that I know are true:
||
|| It’s a Client side issue. Nothing with accounts, because we used
|| same accounts on different systems and the attachment shows up fine.
|| Installing a newer version of outlook for the user does not work
|| either. I have installed Outlook 2003 on several of the effected
|| users and the same issue occurs. Registry problem?
|| Full format of the system works! Is a solution, but not a very
|| efficient one either.
||
|| Thanks for any help you can offer....
|| -Jim

 

[Dr. VanNostrin]

Gee...thanks Milly. That was real helpful.......