Strange Outlook problem with dissapearing text (or is termanal services to blame)

D

David Jensen

We have MS Outlook on a Win 2003 Server machine. Each of us in the office
accesses Outlook by logging onto Terminal Services (no exchange server).
Everything worked great up until recently. Lately, we have seen some strange
behavior in Outlook and are trying to track down the source of the problem.

I sent out an email to a client and cc'd it to my business partner. When
the partner read it (also using Outlook accessed via Terminal Services) he
contacted me at that moment and told me that my email didn't make sense
since random blocks of text were missing from the email. A few minutes
later he called me back and said that he had looked at the email again in
his inbox and that everything appeared normal. We can't understand what
happened there.

Another individual in the office composed an email last night. After doing
so, he clicked on the "accounts" button on the toolbar to choose the account
he wanted to use to send out the email. Immediately after doing so he
noticed that the last paragraph was missing on his email. He manually added
back the last paragraph, clicked on the "accounts" button and the same thing
happened a second time. We tried to duplicate the problem this morning and
were unable to.

We have actually had a couple server crashes that correspond somewhat to the
time period of these problems. We haven't proven a correlation, however.
Up until recently the server was rock solid and never ever crashed.

We haven't changed anything in outlook that I can think of. The only change
to the server that we've done recently was to install the Yahoo desktop
search and I think we tried the Google Desktop Search on the server as well.
I have not yet removed them to see if they could be at fault.

I have found nothing in the server logs regarding the recent crashes that
would clue me in to whether that is related to the strange Outlook behavior.

If any of you have any thoughts or ideas, I would be very grateful to hear
them.
 

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