Stuck in Reduced Functionality

[Nate]

I have Office XP installed on a Windows XP desktop.
Office stopped working and entered Reduced Functionality
Mode. I would have no problem registering it (have cds
and code) but the Reduced Functionality Mode window has
the 'Next' and 'Back' buttons greyed out and won't let me
procede to a screen where I can key in a registration
code. When I use programs (i.e. magic jelly bean) to see
my registration code, the correct code shows up, but I am
stuck in Reduced Functionality. Any help would be great!
Thank you.

 

[Milly Staples [MVP - Outlook]]

Open any program and use the Help menu to activate your software by
telephone.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Nate <[email protected]> asked:

| I have Office XP installed on a Windows XP desktop.
| Office stopped working and entered Reduced Functionality
| Mode. I would have no problem registering it (have cds
| and code) but the Reduced Functionality Mode window has
| the 'Next' and 'Back' buttons greyed out and won't let me
| procede to a screen where I can key in a registration
| code. When I use programs (i.e. magic jelly bean) to see
| my registration code, the correct code shows up, but I am
| stuck in Reduced Functionality. Any help would be great!
| Thank you.

 

[Nate]

Milly, thanks for the reply. When I go into 'Help'
and 'Activate Product' it comes up with the
familiar 'Small Business Activation Wizard' with
the 'Next' and 'Back' buttons greyed out (and no options
to input anything). I could send you a screen shot if it
would help. It's the strangest thing.
Thanks again.

 

[Bob Buckland ?:-\)]

Hi Nate,

If you get the same behavior from the Activation choice
in Start=>Programs=>Microsoft Office Tools see if
one of the steps in one of these two articles help:
http://support.microsoft.com/default.aspx?scid=kb;en-us;313938
http://support.microsoft.com/default.aspx?scid=kb;en-us;303048

===========
Milly, thanks for the reply. When I go into 'Help'
and 'Activate Product' it comes up with the
familiar 'Small Business Activation Wizard' with
the 'Next' and 'Back' buttons greyed out (and no options
to input anything). I could send you a screen shot if it
would help. It's the strangest thing.
Thanks again. >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

The Office 2003 System parts explained
http://microsoft.com/uk/office/preview/system.asp

 

[Nate]

Bob, after hours on the phone with tech support and
further hours trying to figure it out myself - you hit it
right on the head first shot. I scrubbed the installation
with the 'Activation Wizard Does Not Start' instructions
and it put me straight. Thanks!

-----Original Message-----
Hi Nate,

If you get the same behavior from the Activation choice
in Start=>Programs=>Microsoft Office Tools see if
one of the steps in one of these two articles help:
http://support.microsoft.com/default.aspx?scid=kb;en- us;313938
us;303048

===========
<<"Nate" <[email protected]> wrote in

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