styles not saved in NORMAL template

[AWing]

In Word 2003: periodically I lose all the styles and the customized toolbar
I keep in my Normal template.

Now it is worse: I keep customizing the toolbar, saving it as a new Normal
template (deleting the old template), and still it is not saved. Any ideas?
thanks!

 

[DeanH]

Have you tried the Save All function after doing a customisation of a toolbar?
After whatever change, press Shft+File, Save All, close Word, and reopen to
see if the change has been retained.
If this works, question for you, do you have Acrobat installed?
The Acrobat addin can cause some changes not to be saved to the Normal.dot,
such as new Autotext/toolbar/menu entries, etc.
If you do have Acrobat then have a look at this webpage, especially the
section on Add/Remove Program, Modify. I had similar problems with Customise
and Autotext/toolbar/menu, doing the following solved the problem but I also
found that if you do the instructions and then reboot, Open and close word,
then reverse the Modify instructions, the Acrobat functions return without
the clashes with saving Customise and Autotext/toolbar/menu.
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm
Hope this helps
DeanH