Submitting InfoPath form to plain text application

[Jess]

I have a 2007 InfoPath form that submits to our help desk ticketing
application to automatically create a new ticket. The ticketing
application (MAGIC) reads only plain text and will not read what is
selected with the check boxes on the form. The ticket displays the
entire choices of check boxes with an "*" beside each one instead of
displaying only the selected check boxes. Radio buttons react the same
way. I was thinking to change it to a list box, but the user must be
able to select more than one statement if applicable (like CTRL + left
mouse click), but I don't see that option being available. I'm using
2007 and the form is browser-based. Does anyone have suggestions I may
not have thought about?

Thanks,
Jessica

 

[Paresh]

I have a 2007 InfoPath form that submits to our help desk ticketing
application to automatically create a new ticket. The ticketing
application (MAGIC) reads only plain text and will not read what is
selected with the check boxes on the form. The ticket displays the
entire choices of check boxes with an "*" beside each one instead of
displaying only the selected check boxes. Radio buttons react the same
way. I was thinking to change it to a list box, but the user must be
able to select more than one statement if applicable (like CTRL + left
mouse click), but I don't see that option being available. I'm using
2007 and the form is browser-based. Does anyone have suggestions I may
not have thought about?

Thanks,
Jessica

Try looking for something similar to multi select listbox in
InfoPath. For more details on multi select listbox, please check
following:
http://blogs.msdn.com/infopath/archive/2006/07/13/664811.aspx

However, you cannot have multi select listbox for browser compatible
forms. But you can try other ways of replicating multiselect
behaviour, one of which is suggessted in the following article:
http://forums.msdn.microsoft.com/en.../thread/24a69693-54e1-48e0-b8c4-b7e7bdebc12a/

Best Regards,
Paresh
http://www.openzeas.com/blogs/Paresh/