S
Susanna
Hi there,
I need to email the content of a browser form in Plain Text as the type of
database in the other end doesn't generate new records any other way (I know,
stupid database!). I'm a bit allergic to custom code so I hope there's a way
to do this without it.
Here is some more information:
The user fills out the online browser form then submits it in an email to an
automated email reciptient. When an unread email sits in the inbox it creates
a new call ticket (this is our Support Desk call ticket system).
Unfortunately, this automatic ticket generator doesn't read attachments (just
puts them in a separate directory).
For the automated ticket generator to be able to populate particular fields
in the database the email has to come through as plain text with "{|" and
"|}" surrounding the labels of the form fields, like this:
{|field1|} field1info
{|field2|} field2info
What's between the "{|" and "|}" indicates what database field to be
populated and what comes after is what it gets populated with. It is easy for
me to create a view with these attributes to use when submitting, however the
content of the fields gets surrounded by a box in the reciptient email and
prevents the email to properly populate any fields.
So... the only way I can figure out how to do this is to send in plain
text... preferrably without custom code. I would have thought that InfoPath
would have an option to send in plain text built in, but I can't find
anything...
I hope this helps, let me know if you have any other questions. (using
InfoPath 2007)
/Susanna
I need to email the content of a browser form in Plain Text as the type of
database in the other end doesn't generate new records any other way (I know,
stupid database!). I'm a bit allergic to custom code so I hope there's a way
to do this without it.
Here is some more information:
The user fills out the online browser form then submits it in an email to an
automated email reciptient. When an unread email sits in the inbox it creates
a new call ticket (this is our Support Desk call ticket system).
Unfortunately, this automatic ticket generator doesn't read attachments (just
puts them in a separate directory).
For the automated ticket generator to be able to populate particular fields
in the database the email has to come through as plain text with "{|" and
"|}" surrounding the labels of the form fields, like this:
{|field1|} field1info
{|field2|} field2info
What's between the "{|" and "|}" indicates what database field to be
populated and what comes after is what it gets populated with. It is easy for
me to create a view with these attributes to use when submitting, however the
content of the fields gets surrounded by a box in the reciptient email and
prevents the email to properly populate any fields.
So... the only way I can figure out how to do this is to send in plain
text... preferrably without custom code. I would have thought that InfoPath
would have an option to send in plain text built in, but I can't find
anything...
I hope this helps, let me know if you have any other questions. (using
InfoPath 2007)
/Susanna