Sudden quitting...for anything

[Kelly]

Hello,

This afternoon Word (for Mac) started quitting every time I tried to
open it, whether I clicked okay or cancel on project gallery, or tried
to open a file from a folder or my desktop. It just won't stay open
longer than a second. I have a Mac 10.2.8, and Word for Mac 10.1.4.
As far as I can tell, it's not connected to a specific template or
file.

I would appreciate any suggestions.

Thanks!
Kelly

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Kelly:

I would suggest an update of Mac OS to 10.3.9, and an update of Word to
10.2.5. You're several updates behind the times

If you do the updates, you don't need to do the following, because it will
be done automatically as part of the update process.

Otherwise, see here:
http://word.mvps.org/Mac/TroubleshootingIndex.html

Cheers

Hello,

This afternoon Word (for Mac) started quitting every time I tried to
open it, whether I clicked okay or cancel on project gallery, or tried
to open a file from a folder or my desktop. It just won't stay open
longer than a second. I have a Mac 10.2.8, and Word for Mac 10.1.4.
As far as I can tell, it's not connected to a specific template or
file.

I would appreciate any suggestions.

Thanks!
Kelly

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

 

[davidf1014]

The exact same problem Kelly is describing is happening to me. It's
the strangest thing.

Unlike Kelly, I am already using the most current version Office v. X
of Word (10.1.7) and my system software is all up to date (10.4.7).

My problem also started very recently (around the 20th, I believe). I
was able to initially have some luck curing it by removing the Word
preferences, but that no longer has any affect. When the problem first
started, it did not affect Word in other user accounts; now, it won't
work for any user.

The only software I believe I updated prior to the problem starting is
Toast. I completely uninstalled toast and all its components but Word
still won't work (either quits right after start-up or won't finish the
start-up process).

I uninstalled Word and reinstalled it. No luck.

I have verified and repaired disk permissions as well as optimized my
system (disk permissions done both with Disk Utility and OnyX) and that
has not helped either.

I have zapped my PRAM. No change.

No other programs in the MSOffice suite are misbehaving, only Word.

The beginning of my crash log is below -- I'm happy to provide more if
it would be helpful in finding a cure for my MSWord's ills.

Whatever advice, suggestions, voodoo spells can be offered are most
welcome.

David
***********
OS Version: 10.4.7 (Build 8J135)
Report Version: 4

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Parent: WindowServer [70]

Version: 10.1.4 (10.1.4 (030701), © 1983-2001 Microsoft Corporation.
All rights reserved.)

PID: 376
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Microsoft_Office_2001Z 0x010c1034 0x1008000 + 757812
1 Microsoft Word 0x02029bc8 0x2008000 + 138184
2 Microsoft Word 0x02029ad8 0x2008000 + 137944
3 Microsoft Word 0x020299a4 0x2008000 + 137636
4 Microsoft Word 0x02029764 0x2008000 + 137060
5 Microsoft Word 0x02029720 0x2008000 + 136992
6 Microsoft Word 0x02029610 0x2008000 + 136720
7 Microsoft Word 0x02029228 0x2008000 + 135720
8 Microsoft Word 0x02028ec8 0x2008000 + 134856
9 Microsoft Word 0x0201eed0 0x2008000 + 93904
10 Microsoft Word 0x0201ec18 0x2008000 + 93208
11 Microsoft Word 0x0201cedc 0x2008000 + 85724
12 Microsoft_Office_2001Z 0x01021964 0x1008000 + 104804
13 Microsoft Word 0x0201cc28 0x2008000 + 85032

Thread 1:
0 libSystem.B.dylib 0x9000b268 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 com.unsanity.ape 0xc0001b14 __ape_agent + 296
3 libSystem.B.dylib 0x9002bc28 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x9000b268 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000b1bc mach_msg + 60
2 ...lagutin.audio_hijack.server 0x007efd50 ah_serv_loop + 88
3 libSystem.B.dylib 0x9002bc28 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000010c1034 srr1: 0x100000000200d030
vrsave: 0x0000000000000000
cr: 0x42802444 xer: 0x0000000020000000 lr:
0x0000000002029bc8 ctr: 0x00000000011986cc
r0: 0x0000000000000000 r1: 0x00000000bfffe170 r2:
0x00000000000e0000 r3: 0x00000000bfffe3e0
r4: 0x0000000000000104 r5: 0x0000000000000000 r6:
0x00000000bfffe7be r7: 0x0000000000000000
r8: 0x00000000bfffe8d4 r9: 0x0000000000000000 r10:
0x00000000000003d2 r11: 0x00000000000002bc
r12: 0x00000000000e0318 r13: 0x0000000000000000 r14:
0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18:
0x00000000bffff050 r19: 0x00000000bffff028
r20: 0x00000000bffff020 r21: 0x00000000bffff024 r22:
0x0000000000000042 r23: 0x000000000176575c
r24: 0x0000000001763a80 r25: 0x000000000000003d r26:
0x00000000bfffe8d1 r27: 0x0000000000000002
r28: 0x000000000176fc7c r29: 0x00000000bfffe3e0 r30:
0x0000000000000000 r31: 0x00000000bfffe7be
*************

 

[Beth Rosengard]

Hi David,

Regarding your version of Word, can I assume you mistyped? Because there is
no 10.1.7 and 10.1.x is far from being current anyway.

You say you uninstalled and reinstalled Word. Do you mean Word or all of
Office? If you didn't use the Remove Office tool first and then reinstall
the whole package, then you don't have a clean installation. So I would
recommend that first.

Also, you didn't say if you tried *all* of the other troubleshooting
procedures at the site John pointed you to:
<http://word.mvps.org/mac/TroubleshootingIndex.html>. For instance, did you
check for and test any add-ins (global templates) you might have?

Another possibility is fonts. Try trashing the Office Font Cache and see if
that helps.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>

 

[davidf1014]

Hi Beth & Co.,

In regards to the version of Word, no, there was no typo -- 10.1.7 is
the most current version of Microsoft Office v. X's applications. In
fact, the 10.1.7 update was just released this month.
(http://www.microsoft.com/mac/downlo...ate_1017.xml&secid=5&ssid=30&flgnosysreq=True)

I had gone through all of the recommendations in the link provided
earlier with two exceptions: global templates/add-ins and duplicate
fonts. I didn't have any global templates/add-ins, so that wasn't the
problem, and I did have some font duplicates but getting rid of them
did not clear up the problem.

So, I took the last resort and did a complete uninstall/reinstall of
the entire MS Office suite. Word seems to be working fine now.
Keeping my fingers crossed that it keeps behaving. If not, I know
that'll be my final sign to just switch over to iWork and be free of
Word's bugginess for good

Thanks for the recommendations.

David

 

[Beth Rosengard]

Hi David,

Glad you got it working and I apologize for the error. I was unaware of the
10.1.7 update. I guess I'd better update some articles at mvps.org/mac!

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>