Sudden shutdown

[bill]

My pc shut down with blue screen when reading my mail.Now Outlook will not
open.I was going to uninstall M OFFICE 2007 and reinstall
but tried to back up my .PST file first.I cannot as it says there is am
error 0X8007002.
Some advise please.


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The message was checked by ESET NOD32 Antivirus.

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[DL]

Uninstalling / reinstalling does nothing to data, that been said its
unlikely to cure the problem any way.
Locate scanpst.exe, a hidden file, and run it against your outlook data file
(possibly named outlook.pst)

Then reset the win options to not reboot on err, that way you will get the
full msg on the BSOD screen, which may help in diagnosing the problem

 

[bill]

Thanks DL
Been researching a little.My pst file has exceeded the 2 gig and I used
Microsoft's prog to reduce it but so far no success.Still get the message
cannot start Outlook..Cannot open outlook...
"Then reset the win options to not reboot on err" sorry but don't know what
this means.

Uninstalling / reinstalling does nothing to data, that been said its
unlikely to cure the problem any way.
Locate scanpst.exe, a hidden file, and run it against your outlook data
file (possibly named outlook.pst)

Then reset the win options to not reboot on err, that way you will get the
full msg on the BSOD screen, which may help in diagnosing the problem





__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4232 (20090710) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4232 (20090710) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

 

[DL]

Office 2007 does not have that size limitation, unless maybe you upgraded
from Office 2002 or earlier and are still using the same data file.
Have you run scanpst.exe?

Reboot options, assuming Winxp
Start>Control Panel>System>Advanced Tab>Startup & recovery> Settings Untick
automatically restart

 

[bill]

yes but unfortunately still the same.Running vista.

Office 2007 does not have that size limitation, unless maybe you upgraded
from Office 2002 or earlier and are still using the same data file.
Have you run scanpst.exe?

Reboot options, assuming Winxp
Start>Control Panel>System>Advanced Tab>Startup & recovery> Settings
Untick automatically restart





__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4232 (20090710) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 4232 (20090710) __________

The message was checked by ESET NOD32 Antivirus.

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[DL]

Control Panel>Mail applet (classic View)
Create a new profile, add the data file & accounts, set Prompt for Profile &
test accounts

 

[bill]

Sorted.Many thanks.

Control Panel>Mail applet (classic View)
Create a new profile, add the data file & accounts, set Prompt for Profile
& test accounts





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signature database 4233 (20090711) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

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[DL]

your welcome

Sorted.Many thanks.



__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4233 (20090711) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com