suddenly can't run word 2000

[majorsal]

I was transferring some stories I'd saved from one folder to another (opening
each story to make sure the transfer worked) when suddenly I couldn't open
one of them. I'd get an error message that said 'resorces are very low, would
I like to terminate this so-and-so'. I'd say yes, then it would ask me if I
wanted to terminate the next program. It would go on and on and I'd have to
reboot. I ran Dr Watson and it said:

Windows KB891711 component has altered Windows system files.

Module Name: KB891711.EXE
Description: Windows KB891711 component
Version: 4.10.2222
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation


I can't open any of my stories, and I can't even open Word.

I have windows ME.

Sally

 

[majorsal]

I have an update to my own post. Someone told me this was a security issue,
and that I should download the latest patches and such. I've d/led everything
I could, but I took a look at my history of d/ling and saw that an automatic
update had been done and KB891711 was installed. I tried doing system restore
to before that point, but nothing's taking. I had tried last night to delete
this file (it wouldn't let me). Any ideas on what to do now?

Sally

 

[majorsal]

another update.<g>

i have finally solved the problem. i'd gotten rid of KB891711, but i still
couldn't open word. after trying 'many' different things, i ended up going to
microsoft's webpage and troubleshooting word 2000. i found an example of what
i'd been going through and they gave solutions to try. i tried the first one
(renaming the global template 'normal.dot' to something else). it said to try
opening word after that. it worked!!!

even though no one's answered my posts (besides me<g>), i thought it would
be a good idea to pass on my successful solution.

sally

 

[Suzanne S. Barnhill]

If you had read http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm at
the outset, you would know that this is one of the standard troubleshooting
techniques.