suddenly outlook 2007 wont open

[CNewsReader]

outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts then
dissapears- no error message. OWA works. What should I look for...

Ciara

 

[Peter O'Dowd \(MVP\)]

Try using these command line switches

/safe
Starts Outlook without Microsoft Exchange Client Extensions (ECE), the
Reading Pane, or toolbar customizations. Component Object Model (COM)
add-ins are turned off.

/safe:1
Starts Outlook with the Reading Pane off.

/safe:3
Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned
off, but listed in the Add-In Manager. Component Object Model (COM) add-ins
are turned off.

/safe:4
Starts Outlook without loading outcmd.dat (customized toolbars).



More details here...
http://office.microsoft.com/en-us/outlook/HP012185891033.aspx

Hope this helps

 

[CNewsReader]

Thanks!
It wouldnt start with any of the safe switches;<

Ciara

 

[Diane Poremsky [MVP]]

Outlook and OWA are two different things - OWA should always work unless the
exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can run
detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[CNewsReader]

Correct, I included the OWA to indicate it wasnt an exchange problem
I havent tried detect and repair or a new profile. will do those next

Outlook and OWA are two different things - OWA should always work unless
the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look for...

Ciara

 

[CNewsReader]

Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Outlook and OWA are two different things - OWA should always work unless
the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look for...

Ciara

 

[Diane Poremsky [MVP]]

is outlook running in tasks manager (processes tab) after you close it?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Outlook and OWA are two different things - OWA should always work unless
the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look
for...

Ciara

 

[Milly Staples [MVP - Outlook]]

You may want to try running scanost.exe against your .ost file. If that
doesn't work, then try a new mail profile.

 

[Peter O'Dowd \(MVP\)]

If this is a standalone machine, then log on create another user account and
try opening Outllok from there?
If it's a domain member, then logon as another account and try opening
Outlook

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz

Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Outlook and OWA are two different things - OWA should always work unless
the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look
for...

Ciara

 

[CNewsReader]

It crashed with another users account also

If this is a standalone machine, then log on create another user account
and try opening Outllok from there?
If it's a domain member, then logon as another account and try opening
Outlook

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz

Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Outlook and OWA are two different things - OWA should always work unless
the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look
for...

Ciara

 

[Peter O'Dowd \(MVP\)]

ok sounds like you have an Exchange server, delete your Outlook profile and
recreate it. Before you delete it, make a note of any extra data files
(pst) you may have. You won't lose anything

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz

It crashed with another users account also

If this is a standalone machine, then log on create another user account
and try opening Outllok from there?
If it's a domain member, then logon as another account and try opening
Outlook

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz

Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.


Outlook and OWA are two different things - OWA should always work
unless the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you can
run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look
for...

Ciara

 

[CNewsReader]

I tried changing profiles and it locked up there also;<
This is a 64 bit machine - could that effect anything?
Also, user now says this has been going on for several weeks-
he had just used OWA .....

ok sounds like you have an Exchange server, delete your Outlook profile
and recreate it. Before you delete it, make a note of any extra data
files (pst) you may have. You won't lose anything

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz

It crashed with another users account also

If this is a standalone machine, then log on create another user account
and try opening Outllok from there?
If it's a domain member, then logon as another account and try opening
Outlook

--
Peter O'Dowd
Exchange Server MVP
http://www.blade.net.nz
Found this in application event log

Hanging application OUTLOOK.EXE, version 12.0.6300.5000, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.


Outlook and OWA are two different things - OWA should always work
unless the exchange server is down.

did you try a new profile in Outlook?
Detect and repair (if outlook was installed as part of a suite, you
can run detect and repair from and of the applications in the suite)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


outlook 2007 on xpsp2 exchange 2003sp2 suddenly wont open. It starts
then dissapears- no error message. OWA works. What should I look
for...

Ciara