A
Al J
The bone I wish to pick is with Microsoft's approach in making changes to its
EULA.
Why do you not make it EASY for customers to understand changes to your
EULA? When downloading a "routine" patch for Outlook, I was instructed to
review and sign a new/revised EULA. Taking responsibilities seriously under
such a document requires it be read in depth, and doing so at a given moment
may not be convenient for the customer - he or she may wish to delay to
download.
(1) If you MUST revise the EULA, why not simply thrust to revised EULA on
customers BEFORE their system downloads software?
(2) Why don't you FLAG your downloads, so at least a customer knows that one
of your "patch" releases will involve a new EULA? You leave no reasonable
option for customers that simply want to proceed working at that given moment.
(3) Why don't you SUMMARIZE your EULA changes by HIGHLIGHTING changed text
in a different color.
Such efforts as those above might keep your company competitive - no small
concern these days.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...e9431252caf1&dg=microsoft.public.officeupdate
EULA.
Why do you not make it EASY for customers to understand changes to your
EULA? When downloading a "routine" patch for Outlook, I was instructed to
review and sign a new/revised EULA. Taking responsibilities seriously under
such a document requires it be read in depth, and doing so at a given moment
may not be convenient for the customer - he or she may wish to delay to
download.
(1) If you MUST revise the EULA, why not simply thrust to revised EULA on
customers BEFORE their system downloads software?
(2) Why don't you FLAG your downloads, so at least a customer knows that one
of your "patch" releases will involve a new EULA? You leave no reasonable
option for customers that simply want to proceed working at that given moment.
(3) Why don't you SUMMARIZE your EULA changes by HIGHLIGHTING changed text
in a different color.
Such efforts as those above might keep your company competitive - no small
concern these days.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...e9431252caf1&dg=microsoft.public.officeupdate