super suite deal, not so sweet

[turtlebud]

I bought office 2004 recently so I could upgrade to office 2008 for
$6.99, taking advantage of the super suite deal. I actually already
have office 2004 - I bought it a few years ago, so this is my second
copy. I followed all the instructions, sent in the box top, rebate
form, receipt and waited. A month passed and I checked the status
only to find that they've never received my form. I'm not sure what
to do at this point, but I'd really like to get in touch with someone
in customer service. Every rebate I've ever done has allowed me to
submit a copy of a upc if the original rebate was lost. I don't
_think_ the USPS loses that much mail, but I guess it's possible -
it's also possible that it got lost after it was received. Either
way, it just seems like since there's the potential for the mail, I
just wish there was an alternate way to verify eligibility. Did I
really just waste $130 on an extra copy of office 2004?

 

[turtlebud]

Smart move on your part, guess this is an expensive lesson on my
part. Live and learn.

 

[turtlebud]

On 5/1/08 9:31 AM, in article
(e-mail address removed),




<snip>

Sounds like you should, Jimmy. No-one here is a Microsoft employee.

Clive Huggan
============

Well, I guess part of my post should have been to ask if anyone know
how to get in contact with the right department. The microsoft.com/
mac website doesn't really have any contact numbers for promotions. I
called the number on the rebate form & they directed me to the email
support and the email support is where I hit my dead end.

So then what I need is some suggestions as to who to contact at this
point.

Thanks.

 

[John McGhie]

Hi Jimmy:

Microsoft's Customer Service Department is the phone number listed for your
closest Microsoft Office. The whole corporation is strung together by IP
telephony into a gigantic world-wide network. So just ring your closest
office.

However, be prepared to exert a LOT of patience until you are talking to the
right person. It will take you several phone calls. With each call, ask
for the name of the person you are talking to and an "Incident Reference
Number". That way when you call back, they can look up the progress so far.

If you lose the incident number, you get to start again each time

However, as Jolly Roger has already pointed out, the onus is on the customer
to prove that they are eligible for the deal. Sadly, as you said, this may
turn out to be an expensive lesson. Because there are only about a million
customers out there trying to pretend that their proof got lost in the mail,
but can they have one anyway?

While in your case it's true, the other 999,999 people are not quite such
good citizens

There are probably only five people in the entire company who know what the
rules actually are: they are different in each of the 191 countries of the
world.

If you get stuck, you could ask to speak to Sheridan Jones' department in
Macintosh Business Unit in Redmond. Sheridan is the marketing manager in
charge of setting the rules the rest have to follow. Please don't expect to
speak to Sheridan: she would be just a tad busy right now

But I suspect that you will ultimately be told that if it's lost, it's lost.
Sadly, that sticker on the box top is the ONLY thing that differentiates an
eligible version from one that is not.

Hope this helps

Well, I guess part of my post should have been to ask if anyone know
how to get in contact with the right department. The microsoft.com/
mac website doesn't really have any contact numbers for promotions. I
called the number on the rebate form & they directed me to the email
support and the email support is where I hit my dead end.

So then what I need is some suggestions as to who to contact at this
point.

Thanks.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Diane Ross]

But I suspect that you will ultimately be told that if it's lost, it's lost.
Sadly, that sticker on the box top is the ONLY thing that differentiates an
eligible version from one that is not.

If he has a receipt, that might be help.

 

[CyberTaz]

Have you tried the Redeem Online option? I understand it is completely
unobtrusive & requires very little on the part of the user:

http://www.microsoft.com/mac/go/promotions/supersuitedeal/

Good Luck |:>)
Bob Jones
[MVP] Office:Mac