Support of Umlaut in Entourage 2008

[Juergen]

Dears,

Thanks to the German HQ, our Exchange Server (2007) now speaks German. Which
is good for them but hassle for the English software it seems.

For some reason, the corporate directory on the Exchange has the names
including an Umlaut such as "Müller, Johann" while the email address remains
(e-mail address removed) at least.

The problem kicks in when Mr. Muller sends an email and somebody wants to
reply in Entourage. Because of the Umlaut, the senders email address is
being split up.

The From: only shows "Müller" and no email address behind in case you want
to save it to the contacts.

A reply to the email of "Müller, Johann <[email protected]>"
results in two fields in the To: "Müller <>" AND Johann
<[email protected]> whereby the first one fails on delivery
(obviously).

I checked it out in Outlook (Windows XP over Parallels) and there it seems
ok. Even using an English Outlook 2007 version. I can only assume it is
something being missed out (intentionally or not).

I googled the last 2 days in vain, has anybody seen something similar or
even better found a solution? All Google spits out is questions on 2004 with
no answer

Cheers, enjoy your weekend, JJ

 

[William Smith [MVP]]

The problem kicks in when Mr. Muller sends an email and somebody wants to
reply in Entourage. Because of the Umlaut, the senders email address is
being split up.

I'm seeing no problems with the Umlaut in Entourage 2008. I suspect the
address is malformed.

I'm not sure if this was just part of your explanation or what you were
actually seeing but this will not work:

"Müller, Johann <[email protected]>"

However, this will work:

"Müller, Johann" <[email protected]>

The quotes must be around the Display Name when it contains a comma. The
E-mail address must be surrounded by angel brackets when used in
conjunction with the Display Name.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Juergen]

Hi Bill,

that was more part of the introduction/ explanation.
The problem is with incoming emails. If that Muller guy sends me a message,
I only see "Müller" as sender. Once I hit the reply button, I have 2 persons
in the TO: field
"John" <[email protected]> and "Müller"

The "Müller" is without an address and hence causes an error when you try to
send the message.

Juergen

 

[William Smith [MVP]]

that was more part of the introduction/ explanation.
The problem is with incoming emails. If that Muller guy sends me a message,
I only see "Müller" as sender. Once I hit the reply button, I have 2 persons
in the TO: field
"John" <[email protected]> and "Müller"

If you look in the headers of the message(Message menu --> Internet
Headers), what do you see in the "To" header? This may very well be
coming from him already munged.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[damian.b.ms]

If you look in the headers of the message(Message menu --> Internet
Headers), what do you see in the "To" header? This may very well be
coming from him already munged.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

Hi all,
actually I'm seeing a similar problem here. Mails send from Entourage
via an Exchange2007-Server and received by another entourage client
results in the same effect: split up incorrect reply addresses.
When I look in the header I see something like:
From: =?iso-8859-1?Q?H=F6malzul=2C_Gerd?= <[email protected]>
From my point of view this looks pefectly correct coded (everything
inside =? ?= has to be treated as one element) but is actually split
up at the comma. BTW thunderbird behaves similar (see
https://bugzilla.mozilla.org/show_bug.cgi?id=254519
)
Best regards,
Damian