Milly:
I sure did read their web page - I tried the support and I even telephoned
them, but they do not know what I am talking about. This is a copy of the
report on the internet that I found: "Symantec has fixed an embarrassing
flaw in its Norton Internet Security 2003 suite that wrongly deleted email
before it hit a user's inbox.
When email was deleted, users received a message that read "Symantec Email
Proxy Deleted Message". The flaw was first detected 14 October and Symantec
began issuing a patch for the problem last week, said Symantec UK company
spokesperson Katherine James.
"We had a small number of users of Norton Internet Security 2003 who
reported that the product was inadvertently deleting e-mails," said Jones.
The flaw was attributed to the suite's anti-spam software. "If a user was
running the computer continuously and was receiving a large volume of
e-mail, or they had configured their e-mail client to check the mail server
frequently, the Norton Spam Alert could cause memory allocation errors,
which could cause the e-mail deletion," James said.
Symantec will not reveal how many users were affected by the problem, or
where they were located. "
I am receiving these emails AND some emails have been deleted before hitting
my inbox because I have people who have emailed me and the mail did not get
through. When I did not answer them, they called me.....
Rather frustrating and I do need some help!
Thanks!
We had a small number of users of Norton Internet Security 2003 who
reported that the product was inadvertently deleting e-mails," said Jones,
adding that the first incident was reported Oct. 14. Symantec issued a
software patch to fix the flaw earlier this week. The patch can be
downloaded through the application's online update feature, James said.
m to know anything about this...here is the story:
Milly Staples said:
Did you try reading their webpage:
http://www.symantec.com/feedback/
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Terri asked:
| How do I contact Symantec??? It is impossible....
|
|
| "Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
| wrote in message || Contact Symantec again and ask them to send it to you.
||
|| --
|| Roady [MVP]
||
www.howto-outlook.com
||
|| Tips of the month:
|| -Creating Signatures
|| -Create an Office XP CD slipstreamed with Service Pack 3
||
|| -----
|| ||| When email was deleted, users received a message that read
||| "Symantec Email Proxy Deleted Message". The flaw was first detected
||| 14 October and Symantec
||| began issuing a patch for the problem last week, said Symantec UK
||| company spokesperson Katherine James.
|||
||| This is what is happening to me, but I cannot locate the patch on
||| Symantec's
||| website....HELP!
