Sync erros after upgrading anti-virus

M

Mick34

We recently upgraded our Trend Micro AV. Ever since, our users have been
receiving sync errors in their 'Sync Issues'. We have a mix of Outlook
2K3/2K7 connecting to Exchange 2K3.
I tried disabling all the AV services on the client to see if it resolved
the sync issues, but it didn't

Here's an example of the sync log

9:14:12 Synchronizer Version 12.0.6504
9:14:12 Synchronizing Mailbox 'User Name'
9:14:12 Synchronizing Hierarchy
9:14:12 Synchronizing local changes in folder 'Calendar'
9:14:12 Uploading to server 'server.company.local'
9:14:12 1 view(s)/form(s) updated in online folder
9:14:12 Synchronizing local changes in folder 'Inbox'
9:14:12 Uploading to server 'server.company.local'
9:14:12 1 view(s)/form(s) updated in online folder
9:14:12 Synchronizing server changes in folder 'Spam Folder'
9:14:12 Downloading from server 'server.company.local'
9:14:12 Synchronizing server changes in folder 'Approved Sender List'
9:14:12 Downloading from server 'server.company.local'
9:14:12 Error synchronizing folder
9:14:12 [80004005-501-4B9-560]
9:14:12 The client operation failed.
9:14:12 Microsoft Exchange Information Store
9:14:12 For more information on this failure, click the URL below:
9:14:12
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-560
9:14:13 Downloading from server 'server.company.local'
9:14:13 Uploading to server 'server.company.local'
9:14:13 1 view(s)/form(s) updated in online folder
9:14:13 Done
9:14:13 Microsoft Exchange offline address book
9:14:13 Download successful

Here's part of the report from running scanost on a system with 2K7 Outlook.

8:44:10 Synchronizing server changes in folder 'Approved Sender List'
8:44:10 Downloading from server 'server.company.local'
8:44:10 Error synchronizing folder
8:44:10 [80004005-501-4B9-560]
8:44:10 The client operation failed.
8:44:10 Microsoft Exchange Information Store
8:44:10 For more information on this failure, click the URL below:
8:44:10
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-560
8:44:11 Synchronizing server changes in folder 'Deleted Items'
8:44:11 Downloading from server 'server.company.local'
8:44:11 Done
8:44:11 Performing integrity detection scan.
8:44:11 If problems are found in this scan, they must be fixed manually.
8:44:11 Scanning hierarchy.
8:44:12 The folder 'Approved Sender List' exists in your offline folder
file but not in your mailbox on Microsoft Exchange.
8:44:13 Scanning folder Shortcuts.
8:44:13 Scanning folder Views.
8:44:13 Scanning folder Views.
8:44:13 Scanning folder Inbox.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.

I ran the scanost on a system running 2K3 that was getting the sync errors
as well, but it only showed the 'Hidden Images' line.

What does this number represent?.....80004005-501-4B9-560

Thanks in advance
 
M

Mick34

Forgot to ask.

What is this 'hidden message' subject it lists.

Mick34 said:
We recently upgraded our Trend Micro AV. Ever since, our users have been
receiving sync errors in their 'Sync Issues'. We have a mix of Outlook
2K3/2K7 connecting to Exchange 2K3.
I tried disabling all the AV services on the client to see if it resolved
the sync issues, but it didn't

Here's an example of the sync log

9:14:12 Synchronizer Version 12.0.6504
9:14:12 Synchronizing Mailbox 'User Name'
9:14:12 Synchronizing Hierarchy
9:14:12 Synchronizing local changes in folder 'Calendar'
9:14:12 Uploading to server 'server.company.local'
9:14:12 1 view(s)/form(s) updated in online folder
9:14:12 Synchronizing local changes in folder 'Inbox'
9:14:12 Uploading to server 'server.company.local'
9:14:12 1 view(s)/form(s) updated in online folder
9:14:12 Synchronizing server changes in folder 'Spam Folder'
9:14:12 Downloading from server 'server.company.local'
9:14:12 Synchronizing server changes in folder 'Approved Sender List'
9:14:12 Downloading from server 'server.company.local'
9:14:12 Error synchronizing folder
9:14:12 [80004005-501-4B9-560]
9:14:12 The client operation failed.
9:14:12 Microsoft Exchange Information Store
9:14:12 For more information on this failure, click the URL below:
9:14:12
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-560
9:14:13 Downloading from server 'server.company.local'
9:14:13 Uploading to server 'server.company.local'
9:14:13 1 view(s)/form(s) updated in online folder
9:14:13 Done
9:14:13 Microsoft Exchange offline address book
9:14:13 Download successful

Here's part of the report from running scanost on a system with 2K7 Outlook.

8:44:10 Synchronizing server changes in folder 'Approved Sender List'
8:44:10 Downloading from server 'server.company.local'
8:44:10 Error synchronizing folder
8:44:10 [80004005-501-4B9-560]
8:44:10 The client operation failed.
8:44:10 Microsoft Exchange Information Store
8:44:10 For more information on this failure, click the URL below:
8:44:10
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-4b9-560
8:44:11 Synchronizing server changes in folder 'Deleted Items'
8:44:11 Downloading from server 'server.company.local'
8:44:11 Done
8:44:11 Performing integrity detection scan.
8:44:11 If problems are found in this scan, they must be fixed manually.
8:44:11 Scanning hierarchy.
8:44:12 The folder 'Approved Sender List' exists in your offline folder
file but not in your mailbox on Microsoft Exchange.
8:44:13 Scanning folder Shortcuts.
8:44:13 Scanning folder Views.
8:44:13 Scanning folder Views.
8:44:13 Scanning folder Inbox.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.
8:44:13 The message with the subject 'Hidden Message' exists in the
offline folder file but not in your mailbox on Microsoft Exchange.

I ran the scanost on a system running 2K3 that was getting the sync errors
as well, but it only showed the 'Hidden Images' line.

What does this number represent?.....80004005-501-4B9-560

Thanks in advance
Click to expand...
 
B

Brian Tillman [MVP - Outlook]

We recently upgraded our Trend Micro AV. Ever since, our users have been
receiving sync errors in their 'Sync Issues'. We have a mix of Outlook
2K3/2K7 connecting to Exchange 2K3.
I tried disabling all the AV services on the client to see if it resolved
the sync issues, but it didn't
Click to expand...

In many cases, it is necessary to uninstall the AV program completely and
reinstall it without the mail scanning feature to really disable it.

Were I seeing this, I'd also delete the OST with Outlook closed and allow it
to be recreated.
 

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