Sync Servises Error

[Mark_Yancey]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Email Client: pop I keep getting this Error message when I sync my iphone to my macbook pro. Some things are not syncing over and items on my calendar in entourage are duplicating. Here are the notes - Please let me know if you have any suggestions.....

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-05-12 16:40:18 -0500
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.3.091001
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x6e756f63 in ( + 0x00000000)
# 2 0x91016509 in _objc_assign_strongCast + 0x90F654EB (libobjc.A.dylib + 0x0000a509)
# 3 0x90a6e15f in .objc_class_name___CFx606449CPF + 0x908DC533 (CoreFoundation + 0x0004c15f)
# 4 0x90a95673 in .objc_class_name___CFx606449CPF + 0x90903A47 (CoreFoundation + 0x00073673)
# 5 0x000070b8 in __mh_execute_header + 0x000060B8 (Microsoft Sync Services + 0x000060b8)
# 6 0x0001b93c in __mh_execute_header + 0x0001A93C (Microsoft Sync Services + 0x0001a93c)
# 7 0x0001b7cc in __mh_execute_header + 0x0001A7CC (Microsoft Sync Services + 0x0001a7cc)
# 8 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync Services + 0x0000b0fc)
# 9 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 10 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
 eax: 0x00003a74 ebx: 0x9655f278 ecx: 0x96580960 edx:0x68746957
 edi: 0x170e2610 esi: 0x00000000 ebp: 0xbffff7d8 esp:0xbffff78c
  ss: 0x0000001f eip: 0x6e756f63 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x908a1942 in __dispatch_hw_config + 0x906E299A (libSystem.B.dylib + 0x00027942)
# 2 0x908a1519 in __dispatch_hw_config + 0x906E2571 (libSystem.B.dylib + 0x00027519)
# 3 0x908a12be in __dispatch_hw_config + 0x906E2316 (libSystem.B.dylib + 0x000272be)
# 4 0x908a0d41 in __dispatch_hw_config + 0x906E1D99 (libSystem.B.dylib + 0x00026d41)
# 5 0x908a0b86 in __dispatch_hw_config + 0x906E1BDE (libSystem.B.dylib + 0x00026b86)

X86 Thread State:
 eax: 0x0000016b ebx: 0x908a1f96 ecx: 0xb0080d5c edx:0x908a1942
 edi: 0xa00831ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
  ss: 0x0000001f eip: 0x908a1942 cs: 0x00000007 ds:0x0000001f
  es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x908a09d2 in __dispatch_hw_config + 0x906E1A2A (libSystem.B.dylib + 0x000269d2)
# 2 0x908a0b86 in __dispatch_hw_config + 0x906E1BDE (libSystem.B.dylib + 0x00026b86)

X86 Thread State:
 eax: 0x00100170 ebx: 0x908a0bc9 ecx: 0xb0102f6c edx:0x908a09d2
 edi: 0x01807a4c esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
  ss: 0x0000001f eip: 0x908a09d2 cs: 0x00000007 ds:0x0000001f
  es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286

Thread 3:

# 1 0x9087b20e in __dispatch_hw_config + 0x906BC266 (libSystem.B.dylib + 0x0000120e)
# 2 0x9091ad08 in __dispatch_hw_config + 0x9075BD60 (libSystem.B.dylib + 0x000a0d08)
# 3 0x000d5d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000d53e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x000d546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x000d5f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x908a881d in __dispatch_hw_config + 0x906E9875 (libSystem.B.dylib + 0x0002e81d)
# 8 0x908a86a2 in __dispatch_hw_config + 0x906E96FA (libSystem.B.dylib + 0x0002e6a2)

X86 Thread State:
 eax: 0xffffffa6 ebx: 0x90902464 ecx: 0xb0184a6c edx:0x9087b20e
 edi: 0x0000024b esi: 0x

 

[Diane_Ross_MVP]

Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown

It¹s not clear what is causing the crash. Check to be sure iTunes is updated
to 9..1.1 (12). If it¹s showing (11) then

Go to this page and download itunes:

http://www.apple.com/itunes/download/

Reset Sync Services
<http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Mark_Yancey]

I cannot figure out how to do the following...

# Use Activity Monitor to quit Sync Services

1. type sync in the search box to locate sync services

# Delete the contents of ~/Library/Application Support/SyncServices/

1. You can also kill Sync Services via the Terminal and delete contents. The first line quits the SyncServer, the second line deletes the SyncService database content to reset it.

killall SyncServer
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;rm -rf ~/Library/Application\ Support/SyncServices/*

When I go to finder and type &quot;sync&quot; in the search box I dont see the option referenced in the documentation.....what am i doing wrong???

 

[Diane Ross]

# Use Activity Monitor to quit Sync Services

1. type sync in the search box to locate sync services

Open the application Activity Monitor in Applications/Utilities. Type sync
in the search box to locate Sync Services. Click on the red icon to quit.

# Delete the contents of ~/Library/Application Support/SyncServices/

Open the Library folder in your Users folder. Select Application support and
delete the Sync Services folder.

1. You can also kill Sync Services via the Terminal and delete contents.
The first line quits the SyncServer, the second line deletes the SyncService
database content to reset it.

killall SyncServer
rm -rf ~/Library/Application\ Support/SyncServices/*

This is an alternative way to delete for users that are comfortable with
Sync Services.

When I go to finder and type "sync" in the search box I dont see the option
referenced in the documentation.....what am i doing wrong???

There is nothing in the directions that indicate searching in the Finder.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>